How to Setup Status Alerts for UPS Device

Posted On 27 April 2023 By Patryk Patej In Articles /  

How to Setup Status Alerts for UPS Device

Today, reliable power supply is a key element in ensuring the continuity of operation of many devices. Without uninterrupted power supply, many companies, institutions, and private users would not be able to function. Therefore, more and more people decide to purchase a device that will provide them with uninterrupted power – Uninterruptible Power Supply, or UPS.

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However, owning a UPS is one thing, and monitoring its status is a completely different matter. So, how to set up status alerts for UPS?  There are three basic ways to read the status from a UPS:

  • Dry Contact
  • SNMP Signals
  • Email alerts

Dry Contact

Dry Contact is an output on UPS device where the device sends a signal to an external system (e.g. an alarm system, control center, SMS gateway) when the power switches from the electric grid to the UPS (or reversed). The signal is usually a simple state change from an open to a closed circuit on the dry contact. The state change allows for quick notification of the power outage, but an external system is required to process the signal.

SNMP Monitoring and SNMP Traps

The second method is SNMP monitoring or SNMP traps. The SNMP (Simple Network Management Protocol) protocol allows monitoring of various network devices. If a UPS device is equipped with SNMP capability, you can monitor its state via external monitoring software (for example Network Monitoring System). With SNMP monitoring an external system periodically polls the UPS device about its status. SNMP traps, on the other hand, allow the UPS to send SNMP information to the system whenever its status change. The UPS device must be equipped with Network Interface Card (NIC) to take advantage of SNMP monitoring of SNMP traps.

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Email Alerts

The last method is Email alerts. In this case, the UPS sends an email notification about the status change. Usually, you configure an SMTP server on your UPS device management portal/software, and this server is used then to send emails from a UPS device to a mailbox of your choice. The UPS device must be equipped with Network Interface Card (NIC) to use Email alerts.

How To Ensure Quick And Effective Reaction to Failures?

However, no matter which method is used, to further facilitate the critical information about power outage from UPS it should be received by a response team in a fast and reliable way. This will assure that the information will not be lost or stuck among many other status updates in IT infrastructure. The critical information from the UPS device might be managed within a Network Monitoring System (NMS). Another interesting and easy alternative is to use a hardware SMS gateway. SMS guarantees instant deliverability and offers a channel that is accessible to everyone. Thanks to the integration of the hardware SMS gateway with the UPS, the administrator can receive a notification in the form of an SMS when the UPS is turned off/on or when its status changes.

SMSEagle is an example of a hardware SMS gateway that offers fast integration with uninterruptible power supply devices (UPS). The integration with SMSEagle can be easily made via:

APC UPS users can also use the thoroughly described SMS integration manual for APC UPS.

Hardware vs Online SMS gateway? Let this quick quiz guide your decision

29 April 2025

Choosing between a hardware and an online SMS gateway isn’t always straightforward. With so many factors to weigh—like security, cost, and reliability—making the right decision can feel overwhelming. This article introduces SMSEagle’s quick and interactive quiz designed to help you confidently determine which SMS solution fits your business best.

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RCS Messaging: everything you need to know about them

30 March 2025

This article explores how RCS (Rich Communication Services) improves traditional SMS by enabling features like high-resolution media sharing, real-time typing indicators, and interactive messaging. We’ll break down how RCS works, how it transmits messages over mobile data or Wi-Fi, and what makes it different from SMS. Additionally, we’ll look at its compatibility requirements and how it changes the way messages are sent and received.

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Improve Healthcare Communications with SMS Solutions for Hospitals & Clinics

Posted On 31 January 2023 By Patryk Patej In Articles /  11

From hospitals to clinics, healthcare institutions are on the front lines of protecting citizens and communities across the globe. The need for accessible healthcare continues to be prioritised, with governments going a long way to ensure patients have seamless access to the doctors, facilities and care they require. A tougher challenge, however, resides in the microeconomics of these institutions and facilities, where ineffective communications continues to plague both patients and health workers alike. As we speak, thousands of appointments are being made over physical helpdesks and calls – appointment management alone remains a manual process requiring tedious direct telephone work.

Unlike dedicated apps or telephone calls, SMS provides healthcare institutions with a seamless medium to communicate with patients. By utilizing SMS communications solutions integrated with existing patient management systems and databases, healthcare institutions can automate patient engagement and reachout activities. Not only is SMS accessible across all types of handsets, it also requires absolutely no patient training and produces greater response rates than external apps or patient helplines.

Problem of missed appointments

The statistics for missed appointments are not positive. For example, in Poland there were 19,500 “empty” visits to specialists in year 2022 just in in the West Pomeranian province (an area with a population of 1.7 million people). These “empty” appointments occur in cardiology, endocrinology, orthopedics, ophthalmology specialists and even in family doctors. Missed appointments simply means longer queue to specialists and family doctors. It can also have a significant impact on operating profits by under-utilising doctors and medical facilities. These missed appointments affect also the capacity of healthcare institutions to develop and deliver new patient services to their existing customer base.

SMS is the simplest solution to use

With SMSEagle SMS/MMS Gateway, hospitals and clinics can send SMS messages to patients reminding them of their upcoming appointments. Patients can then reply to the SMS message to cancel their appointment if necessary. This saves time and resources for both the patient and the hospital or clinic. SMSEagle device provides a web-based graphical user interface (GUI) that allows hospitals and clinics to easily integrate it into their existing workflows. The GUI simplifies the process of creating and sending messages, making it quick and easy for staff to use. The SMSEagle GUI also allows hospitals and clinics to manage their messages in real-time. They can monitor message delivery and track responses, ensuring that patients receive the information they need when they need it.

Easy integration into existing appointment systems (optional)

By integrating the SMSEagle SMS/MMS Gateway via API or Emai to SMS with appointment scheduling applications, patients can effectively manage their appointments by sending SMS requests to cancel existing appointments or even change the appointment date. These requests are then automatically updated in appointment systems without the need for human intervention. Likewise, healthcare institutions can easily contact and remind patients of upcoming appointments, minimizing the number of missed appointments. Together, this allows for a faster allocation of appointment slots and better utilization of healthcare resources.

Keeping patients in the loop

SMS is not just for proactive patient management – hospitals and clinics can leverage it to keep patients and former patients updated on new services and facilities, ensuring that they are kept in the loop of the latest healthcare advancements while expanding their own reach and influence. Likewise, by connecting patient databases with the SMSEagle SMS/MMS Gateway, institutions can easily spread the word when there is a vaccine rollout or new doctor in town. They can then follow up with this by pushing proactively for appointments.

Healthy patient communications

Using SMS messaging to communicate with patients takes the cost and complexities out of appointment scheduling, patient management and reachout campaigns. SMSEagle’s latest partnership with Nexus Polska, for example, greatly automates the transmitting of healthcare information between doctors, patients and other healthcare workers. With seamless integration and nearly no additional staff training required, SMSEagle SMS/MMS Gateway is the perfect low-cost, high-impact solution for your patient communication needs.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow critical operations units to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.
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Order Management Systems: Adding SMS to the Cart

Posted On 9 January 2023 By Patryk Patej In Articles /  5

This holiday season, shopper footfall has reached an all-time high – whether it’s Cyber Monday or Panic Saturday, stores have been inundated with year-end orders and last-minute holiday purchases.

As such, order management systems that support this kind of retail activity have never been more crucial, especially with e-commerce overtaking in-person sales. Merchants need to be able to communicate with customers across multiple touchpoints, and at every phase of the order lifecycle. From placing an order and issuing invoices, to fulfilling delivery and sending billing reminders, keeping customers in the loop not only reduces the risk of dispute, missed deliveries and non-payment, but also improves ease of fulfilment and customer satisfaction.

Efficient customer notifications via SMS

The incumbent in this regard is clear – as we speak, thousands of SMS messages are being sent to customers to notify them of new orders and deliveries. Not only is it the channel of choice, it also best fits the concise nature of transactional messages and boasts extremely high read rates. Furthermore, rapidly evolving e-commerce systems mean that online customer identification is increasingly tied to unique phone numbers, which SMS serves as a natural extension to.

How to lower the costs of SMS in e-commerce?

Using a comprehensive SMS-based communications solution such as SMSEagle Hardware SMS Gateway, retailers can reap great cost savings by investing in a single hardware rather than subscribing to a PAYG model, while leveraging lower rates provided by local SIM cards. It also offers multiple useful features including phonebooks, message templates and Email to SMS, where retailers who choose to ping customers via email can now extend this effortlessly to SMS messages.

From-store-to-door messaging

Every purchase begins with placing an order. Whether customers order in-store or online, they want to be assured that their order has been received and processed. By connecting e-commerce systems such as Amazon Seller Central to the SMSEagle SMS Gateway via third-party automation tools such as Zapier, retailers can notify customers every time a new sales order is placed, with SMS messages automatically sent to the customer’s phone number. This can include a wide range of order information such as the expiry date for a subscription, or expected delivery times and tracking updates.

Achieve the highest open-ratio

According to ezyCollect, it takes up to five reminders to achieve a 96% rate on bill settlement, clearly indicating the importance of SMS communications in ensuring high payment rates. Retailers can use SMS to not just deliver invoices and statements, but to also send payment reminders. They can leverage SMSEagle’s ready-to-use APIs for integration into any accounting software, where such reminders can be programmed based on the billing cycle. For invoicing, they can integrate for example with Zoho Inventory (via Zapier) to trigger an SMS whenever a new invoice is created. This can be used for content subscriptions, postpaid plans, utility services and even credit repayments.

Thank you for shopping with us!

With m-commerce continuing to flourish, user identification increasingly relying on mobile identities, and the need to engage customers more pronounced than ever, SMS has never been a better channel for order communications and billing reminders. SMSEagle SMS/MMS Gateway makes this simple and cost-effective with its range of ready-to-use APIs, local charges and bulk messaging capabilities, empowering retailers regardless of their existing systems, offerings and size.

Create the right solution for your business!

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allows businesses to incorporate SMS communications into their systems in a way that makes sense to them. To find out how, get in touch with our team.
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Mission Possible: Connecting Citizens, First Responders and Critical Operations with SMS

Posted On 5 December 2022 By Patryk Patej In Articles /  3

Mission critical systems underpin operations and industries that form the essential backbone of economies and governments. Notable examples include first responders such as the police, firefighters and paramedics, as well as sectors such as the utilities and railway. Nevertheless, these systems are susceptible to various performance, operational and security issues, requiring real-time communications to ensure that the slightest disruption can be addressed and mitigated in time.

As critical operations tend to be sparse and may sometimes involve thousands of personnel, detecting and communicating issues within these environments can be an uphill task. In the case of first responders, for example, army personnel, firefighters and emergency workers may need to be deployed at a plane crash site within minutes, involving the coordination of many different teams and departments.

Given that all critical operations are essentially ‘critical’, and most often happen in scenarios where default networks such as the Internet may not be the fastest, safest and most easily available option, SMS offers a superior communications method that ensures immediate reach, boasting not only high read rates but also an omnipresent channel that is accessible to all.

Integrating in-silo response systems into a single communications channel

For large scale operations involving multiple taskforces or units, SMS can address a fragmented communications framework where proprietary and disparate radio networks are used by different teams, resulting in delays and miscommunications. SMSEagle SMS/MMS Gateway, for example, addresses this by integrating all touchpoints involved in a critical mission into its database of recipients, allowing key updates and commands to be broadcasted to everyone involved. This enables operations to be scaled accordingly, with messages cascaded quickly to team members, for example the entire field force of a power plant.

In the case of IoT and IIoT, sensors and third party devices linked to SMSEagle SMS/MMS Gateway can enable the real-time monitoring of critical facilities such as nuclear plants and oil rigs. For example, routine power grid inspections and monitoring of metro trains can leverage SMS-based communications to enable sensors to deliver operational logs to the controlling unit on information such as transmission load or journey times. Likewise, operational and maintenance updates can be sent to the team on the ground and also relayed to the sensors directly via SMS. SMS-based surveillance and management also helps in detecting disasters such as fires. For example, the SMSEagle integration plugin with AVTECH Room Alert or Pfau LISA enables fire and rescue departments to detect fires and floods in real-time where sensors alert them via automated SMS notifications. Where advanced API-based application links are in place, these notifications can be returned with automated responses that trigger, for example, connected sprinklers or water pumps to turn on automatically.

Keeping everyone informed

SMS plays another key role in mission critical communications. It enable vital instructions and information to reach the most affected parties – the victims. Using dedicated SMS channels, victims can send messages to first responders and establish communications where all other means of reaching out are exhausted. For example, first responders can get in touch with members of a local community during a breakout of a pandemic. Likewise, in the case of a heist where residents are locked up in an apartment or dormitory, solutions such as SMSEagle SMS/MMS Gateway provide a ready means for passing updates and keeping the victims informed, and also enable critical information provided by a single victim to be looped back into the system and broadcasted to all other victims affected by the same emergency.

SMS on a mission

SMS messaging via SMSEagle SMS/MMS Gateway not only makes the most out of existing cellular infrastructure and investments, but provides an easy to integrate, forward solution that is compatible with automated response systems and is highly configurable to the needs of any critical mission.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow critical operations units to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.
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Acing School Communications with SMS

Posted On 7 November 2022 By Patryk Patej In Articles /  8

Critical weather updates sent over email and contest invitations pinned on bulletin boards are just a few of the many communication mistakes schools tend to make in delivering important information to parents. When it comes to school communications, traditional methods like these are losing their appeal. Schools need an alternative that is both cost-efficient and can get the attention of parents immediately. Even dedicated school websites and information portals do not fit the bill – parents hardly have the time to check their emails, let alone updates published on obscure third party platforms.

Another message from school

School communications encompass a diverse range of matters, from trivial updates such as open days and carnivals to critical alerts such as floods and disease outbreaks. With 55% of K-12 parents preferring texting over other channels, SMS messaging offers schools the best of both worlds by combining speed and scalability. SMS can be used for both regular and critical updates, boasting minimal costs, higher reach and substantially higher read rates.

The many types of communications

SMS is the perfect tool for one-to-one, one-sided notifications such as reminders to pick up children after class. SMSEagle SMS/MMS Gateway can be used for example, to inform parents that registration for a karate classes has been completed or that the child has successfully enrolled into a chess competition. This enables SMS to become an integral part of the student registration pipeline, removing the need for third-party platforms which are often deployed to track enrolments. By linking up student data apps such as QuickSchools.com with the SMSEagle gateway, notifications are automatically triggered every time a new record is added.

Broadcast of critical alerts

SMSEagle SMS/MMS Gateway broadcast service can provide crucial security and safety for schools. Emergencies such as a fire breakout, an armed attack or a sudden snow storm can be communicated to all parents at once, along with safety instructions and other important information. This prevents miscommunications during hours of panic and removes potential mishaps. SMSEagle SMS/MMS Gateway can also serve as an internal broadcast tool, keeping teachers and school staff informed whenever typical loudspeaker and traditional bell messages fail to reach them.

Last minute notices

SMS communications supports unlimited recipients and allows last minute notices and updates to reach students and parents in any location reliably and punctually. Integrated with the school’s student database, it can be used for fast reach to different recipient classes for customized messages and targeted communications. Schools can alert parents of upcoming events, remind them of school breaks, holidays and results collection days.

Given its scalability, cost effectiveness and easy-to-deploy form factor, any school can benefit from SMSEagle SMS/MMS Gateway. All a school needs is a single hardware and a local SIM to set up a reliable and robust medium of communication that can greatly alleviate their administrative burden while keeping parents and students well informed.

Create the right solution for your school

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow schools to incorporate SMS communications into their systems in a way that makes sense to them. To find out how, get in touch with our team.
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Powering Public Sector Communications with SMS

Posted On 10 October 2022 By Patryk Patej In Articles /  7

When one thinks of internal government communications, several legacy systems come to mind. Memos. Pagers. Fax. Noticeboards.

Acknowledged as archaic and ineffective, many administrative bodies across the world have begun to phase these out in favour of newer technologies. Much like regular enterprises, when it comes to selecting the right communication channel, the emphasis is often on accessibility, prevalence as well as efficiency and reliability. For the public sector, another important consideration that often weighs in on these decisions are data protection laws and confidentiality. Combined, these requirements render popular means of communication such as emails and chat apps unfitting, leaving employees to grapple with chunky proprietary communication systems that are difficult to access, use or integrate.

Boasting unparalleled accessibility and reach, SMS messaging presents the public sector with a great alternative to these systems. Delivered over cellular networks, SMS messages are able to reach all types of mobile devices and Internet-inaccessible areas. With read rates of over 90%, they make a good fit for critical operations and important announcements.

To meet public sector requirements, however, SMS communication must be supported by a solution that ensures data sovereignty and confidentiality. This is where SMSEagle SMS/MMS Gateway comes in. As hardware that is deployed on-premises, government and public sector departments have full control over their communications gateway. Without having to connect to the Internet, SMSEagle SMS Gateway is shielded from cyber-threats. With all data stored locally in a secure relational database, the gateway is especially useful where employees are required to maintain communication records.

Breaking the rules: SMS for government organizations

Whether it is healthcare information or identity records, government data is often strewn across various repositories which make information retrieval an arduous process. By connecting internal applications to the SMSEagle API, important information can be sent via SMS to employees requesting it. By putting automated systems in place, employees can request, for example, updates on status reports by simply sending a code such as YES to a particular SMSEagle number.

Given that there are plenty of locations with cellular connectivity but no Internet, SMS messaging makes a good fit for remote operations such as wildlife preservation or rural development. Alerts can be sent via SMSEagle SMS Gateway to many employees all at once, notifying them of, for example, a reported illegal logging activity. This can be extended to field workers who cannot attend to desktop applications for updates, and regular employees who share similar tasks but are geographically dispersed – for updates on shift schedules, submission deadlines or requests for meetings.

Being able to deliver timely alerts makes SMS an apt means for critical communications. During emergencies, SMSEagle SMS Gateway is able to disseminate critical information instantaneously, and keep planned actions confidential so that internal efforts are not undermined by malicious third parties. Furthermore, during disasters such as floods or fires, other forms of connectivity are likely to go down, leaving SMS as the only available solution.

Accelerating digital government transformation

Public sector communications can greatly benefit from SMS. SMSEagle SMS/MMS Gateway in particular, is easy to understand and deploy and can be used by any department or unit. It enables the public sector to leverage existing mobile infrastructure and advancements in digital applications to deliver real-time communications – routine, strategic or critical – to keep their teams connected and their services running excellently.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow government and other organizations to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.
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How You Can Use MMS to Drive Business Growth

Posted On 23 June 2022 By Patryk Patej In Articles /  1

A picture is worth a thousand words! Have you ever wondered why? A picture conveys information more effectively than words and can tell a story as well as many, many words.

How can you leverage the power of the visual medium to grow your business?

MMS messaging can help you grab your audience’s attention and help your business get an edge over the competition.

What is MMS?

MMS is the acronym for Multimedia Messaging Service; a technology built using the same technology as SMS to allow users to send multimedia content. You can use MMS to send pictures, audio, phone contacts, and video files.

Benefits of MMS for Business

  • Global coverage: You can reach 100% of global mobile phone users, including 620 million global users who use feature phones.
  • High open rates: Messages sent via MMS have stratospheric open rates of up to 98%.
  • Longer message lengths: With MMS, you can send longer messages with up to 1600 characters. The limit on the MMS message size varies with the service provider.
  • A richer customer experience: With multimedia content, you can grab the viewer’s attention.
  • Increased engagement: Multimedia messaging leads to higher engagement levels: not only do more people read the messages and interact with the content, but they are also up to 8 times more likely to share it with friends.
  • Branded messaging: You can send a message that includes your brand logo.

Let’s discover how businesses in different commercial sectors can use the power of MMS to drive business growth.

Retail

  • Coupons and promotions: You can use MMS to share scannable QR codes and coupon picture messages that customers can redeem in stores and rich messaging features like GIFs, videos, and sound clips add to the experience.
  • Product registration: You can invite buyers to register their products the easy way: by sending a photo of a bar code associated with the product.

Insurance

  • Customers can speed up claim processing by sending photos through MMS.

Customer Support

  • Customers can send pictures of defective products. Your support team will immediately know what is wrong and can suggest a solution or send the right team to solve the customer’s problem.
  • You can send audio with instructions on how to install a product. This helps the customer and reduces your support costs.

Travel and Tourism

  • Airlines can send tickets and boarding passes via MMS. Customers don’t have to worry about losing these documents as they are safe on their phones.
  • Travel agencies can use custom imagery during marketing for special deals and promotions.

Food and Restaurants

  • Marketing messages with images of new products can increase anticipation and drive sales.

Automotive

  • Automotive companies can use personalized images for marketing new and existing products and driving sales.

Conclusion

With text, your creativity is limited. Unless you are Shakespeare, there is only so much that you can say with words.

With images and video, your creativity is unleashed. There is no limit to what you can communicate through a properly designed image or video.

Use MMS to unleash your creativity and use the power of the visual medium to drive business growth.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow businesses to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.
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Notification of Legal Entity Changes

Posted On 2 March 2022 By Radosław Janowski In Articles /  1

Dear Valued Customers & Suppliers,

We are excited to share important news regarding the evolution of our company and how this change will impact you. We are pleased to announce that on March 1, 2022, the business activity under the name PROXIMUS Radosław Janowski was transformed into Proximus Sp. z o.o.

What does that mean for you?

Due to the transformation, the legal name and the VAT-EU number have changed. The address, bank account numbers, telephone numbers, and e-mail address remain unchanged.

Your contracts and contact persons remain unchanged. The change does not influence the continuation of business activities and the validity of contracts concluded in the past. Proximus Sp. z o.o. takes over all the rights and obligations of the transformed entrepreneur PROXIMUS Radosław Janowski.

New business correspondences, orders, invoices, delivery sheets, new contracts, and changes to existing contracts between you and our company must be carried out under the new business name Proximus Sp. z o.o. following with this change.

Therefore, we ask all our business partners to make this change in their records and to use only the new company name, Proximus Sp. z o.o., for all future communication with our company.

The current company data:

Proximus Sp. z o.o.
ul. 163 Piątkowska
60-650 Poznań
Poland
VAT-EU: PL7812032643

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SMS and RCS – What to expect in the coming decade?

Posted On 15 November 2021 By Patryk Patej In Articles /  

SMS and RCS – What to expect in the coming decade?

SMS will reach the milestone of 30 years of continuous service in December 2022. For a modern electronic communications protocol, that is a ripe old age indeed! The humble text messaging protocol has defied numerous predictions about its impending demise for more than a decade now.

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At least 2.85 billion mobile phone users across the globe rely on SMS for sending messages and receiving business notifications. Despite the challenges posed by internet-based instant messaging services like Whatsapp and Messenger, SMS is still going strong in 2021.

The main reason is its simplicity – as a universal standard, it works across all mobile devices and telephone networks, old and new. There is no need for extra software, data packs, or third-party apps/services. All you need is a mobile phone and a cellular network.

But with the rise of Rich Communication Services (RCS), is SMS finally on its way out? What does the future hold for SMS users, especially businesses that use it for everything from sales to customer support?

What is RCS and How is it Different From SMS?

The original Short Messaging Service protocol was championed by the Franco-German GSM Group in 1984. Similarly, RCS is a next-generation messaging protocol championed by not one, but many entities – Google, Samsung, and GSMA are the main proponents.

RCS stands for Rich Communication Services. It works like SMS but has modern features comparable to online messaging apps. These “rich” features include:

  • Sharing video/photos
  • Audio messages
  • Add/remove group chats
  • Map directions
  • Enhanced chat suggestions

In fact, RCS is not a competitor of SMS – it is like a bigger, better, upgraded version of SMS fit for the new, digital world. Like SMS, you don’t have to download separate apps to use the RCS feature – it will be available by default on mobile phones.

However, RCS is different from SMS in one area –  required communications protocols. SMS was created many years before mobile internet – it uses a universal standard that works both on traditional signaling networks (TDM) or modern internet-based protocols.

As it is relatively new, RCS requires a data connection – it will work with either mobile data on 3G/4G/5G networks, or WiFi broadband internet. This also opens up a new world of possibilities. With SMS you are stuck on a mobile number – meanwhile, RCS can be accessed on a wide range of internet-enabled devices.

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SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
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  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

Why is SMS Still Around?

If RCS is patently superior to SMS in every way, why has it not replaced its predecessor yet? After all, it has been around since 2008. The answer, it quite complicated, just like the modern mobile and online markets.

One reason for the slow adoption of RCS is the current state of mobile and internet connectivity across the world. Many regions still don’t have 100% 4G coverage, even as 5G is already here. In areas with poor internet connectivity, SMS is still essential.

Another major issue is carrier support. Even in regions with adequate network coverage, all carriers do not support the RCS Universal Profile – the current standard pushed by Google and others. This is due to fragmentation in the early days of RCS – there were several competing standards, none of them were compatible with each other.

But this could change within the next decade as countries slowly catch up with modern cellular networks. Meanwhile, Google has already unveiled RCS messaging on its Android mobile platform. Plus, the consortium has the support of Samsung, one of the biggest smartphone brands in the world.

However, one name is conspicuous by its absence – Apple. The company controls around 23% of the global smartphone market. And it is holding back the progress of RCS. Apple does not have an urgent need for RCS – its iMessage app has most of the advanced features of RCS.

Apple has not yet indicated an interest in supporting RCS. If an iOS user sends a message to an Android phone, that message has to be converted SMS. Until Apple accepts the RCS standard, this impasse will continue.

Does The Future Belong to RCS?

With Google making deals with many network providers, especially in markets like North America, RCS is finally in a position to gain traction. It holds a lot of benefits for businesses as well. Customers these days demand personalized experiences and enhanced features which RCS can provide.

SMS/RCS marketing can finally compete with other forms of digital marketing in areas like content delivery, and seamless experiences across devices. But as long as the Apple-Google impasse continues, the transition will be further delayed.

And in the meantime, SMS still has some gas left in its tank. Half the world population still don’t have access to mobile internet – over 3 billion people (PDF link). And progress on this front is slowing down, due to the pandemic and economic recessions.

Despite all its flaws, it will continue to have a place on our mobile devices until networks across the globe upgrade to RCS-compatible LTE and 5G networks. Given the ongoing pandemic disruption, that could still take a decade. So, a safe prediction for the coming decade would be – the (immediate) future belongs to both SMS and RCS.

And last, but not least: In SMSEagle team we keep an eye on the RCS evolution. SMSEagle software will be ready for RCS support once it reaches global popularity among users.

Update on 2023.07.25

The passage of the Digital Market Act by the European Union means, among other things, that the largest communications service providers must ensure interoperability within them. That is, to allow other providers of such services to access a given network. In simple words, this means that Android phone users are to be able to communicate with iMessage users.

Google Messages (SMS, MMS, and RCS application from Google) will soon gain the support of the MLS protocol. MLS is the newest standard for encrypting data in communication services. It can be used as an interoperability means between Google Messages and Apple iMessage. Apple’s adoption of RCS in iOS 18 will improve cross-platform messaging.

Update on 2025.03.10

RCS messaging continues to face slow adoption, with many carriers hesitant to integrate it into their infrastructure. While RCS is designed as a universal standard, its implementation varies across carriers and regions. Unlike SMS, which works seamlessly worldwide, RCS relies on carrier agreements and infrastructure, leading to inconsistency. Many carriers lack the resources to develop and maintain their own RCS systems, instead relying on Google’s Jibe platform. In recent years, Google has actively promoted RCS, seeing a major opportunity to expand its Jibe services. However, this raises concerns about carrier independence and control over messaging infrastructure.

Another challenge lies in RCS client implementation. Developing an RCS client is significantly more complex than SMS/MMS due to GSMA certification requirements. Any RCS client must undergo GSMA’s Network Vendor Accreditation (NVA) and Client Vendor Accreditation (CVA) processes, adding cost and complexity for developers and device manufacturers. To illustrate the difficulty, Samsung recently announced that it will discontinue RCS support in its Samsung Messages app starting June 1, 2025.

At SMSEagle, we are actively monitoring developments in RCS messaging. If the market shifts and RCS adoption grows, we will take all necessary steps to integrate the technology into SMSEagle devices.

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Choosing between a hardware and an online SMS gateway isn’t always straightforward. With so many factors to weigh—like security, cost, and reliability—making the right decision can feel overwhelming. This article introduces SMSEagle’s quick and interactive quiz designed to help you confidently determine which SMS solution fits your business best.

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Enable IoT with SMS

Posted On 5 July 2021 By Patryk Patej In Articles /  

Enable IoT with SMS

According to Statista, the number of IoT (Internet of Things) devices connected worldwide will jump to 30.9 billion units by 2025—significantly more than the 13.8 billion units forecast for 2021—as connected cars, smart home devices, and connected industrial equipment become the norm. With the number of networked sensors increasing in all areas of our lives, we’re enabling automated, real-time interactions between assets, machines, systems, and things.

Table of Contents

But like everything else in business, turning information into actionable insights depends on fast, reliable communication. That’s why SMS is essential for enabling IoT.

Why is SMS the right choice for IoT?

SMS is the ideal communications mechanism for IoT because it includes five essential characteristics:

  1. Global coverage: Stable 2G, 3G, 4G, and 5G networks reach every corner of the earth, including areas with unreliable—or no—Internet coverage.
  2. High deliverability: SMS traffic has close to 100% delivery rates—especially if you use a reliable SMS platform like SMSEagle.
  3. Secure: Send information bypassing third-party providers with full data confidentiality.
  4. Cost-effective: IoT employs bulk SMS messaging to send data, which can be extremely cost-efficient when using the right provider.
  5. Reliable: Essential for IoT, SMS delivers notifications promptly and reliably. Even in the event of a power outage or when mobile data is switched off, an SMS message will still reach its destination.
  6. Power-efficient: Eliminating the need for a permanent connection and requiring little power, SMS extends the battery life on IIoT (Industrial IoT) devices from weeks or months to years.

Irrespective of whether an alert needs to reach a computer, human, or another machine, SMS is the best choice for every scenario. It is the only communications channel that works on every cellular device and every network.

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Deploying SMS to enable IoT in factories and intelligent buildings

  • Here are two examples of how SMS is enabling IoT:

    • Factories: IoT devices monitor equipment via digital inputs and outputs, sending time-sensitive alerts about changes in environment or equipment characteristics such as power, security, and temperature. As noted in the IoT Agenda, SMS is already used in existing IoT systems to wake up a device and put it into transmission mode. However, SMS can also be used as an efficient data transport for sending configuration updates or managing a device’s power supply so it can collect and store data while extending battery life.
    • Smart Buildings: IoT devices monitor environmental conditions and mechanisms, sending infrastructure failure alerts to Building Management Systems (BMS). Integrating IoT with BMW and SMS allows facilities managers to receive alerts through multiple channels simultaneously—including alarm systems, building intercoms, and messaging systems—and communicate with occupants and technicians, receiving and sending updates to ensure the safety of tenants and visitors.

    IoT and IIoT are enabling the future, and SMS plays an essential role in ensuring affordable, reliable communications. Whether you’re responsible for managing facilities or manufacturing equipment, using SMS to enable automation offers ubiquitous and pervasive coverage for fostering innovation. And you can deploy it today in over 200 countries with access to more than 93% of the world’s population—out of the box.

About SMSEagle

SMSEagle is a leading global brand of SMS gateway hardware supporting. Designed for reliability and easy integration with existing systems, SMSEagle supports bi-directional SMS communications via your web browser, email system, or an API. It also converts email messages to SMS and can send SMS alerts from network and security monitoring systems and SMS tokens from authentication systems. For more information, visit smseagle.eu.

Hardware vs Online SMS gateway? Let this quick quiz guide your decision

29 April 2025

Choosing between a hardware and an online SMS gateway isn’t always straightforward. With so many factors to weigh—like security, cost, and reliability—making the right decision can feel overwhelming. This article introduces SMSEagle’s quick and interactive quiz designed to help you confidently determine which SMS solution fits your business best.

Read More »

RCS Messaging: everything you need to know about them

30 March 2025

This article explores how RCS (Rich Communication Services) improves traditional SMS by enabling features like high-resolution media sharing, real-time typing indicators, and interactive messaging. We’ll break down how RCS works, how it transmits messages over mobile data or Wi-Fi, and what makes it different from SMS. Additionally, we’ll look at its compatibility requirements and how it changes the way messages are sent and received.

Read More »
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