Coverage: 2 years of warranty & technical support
The Standard Warranty & Technical Support package is included in the device price at no additional cost. It provides a solid foundation for reliable operation and direct access to SMSEagle technical experts.
What’s included:
This package is ideal for customers who want dependable protection and professional support as part of their device purchase.
Find out more about the Standard Warranty Terms & Support Service Level Agreement (SLA) in the Downloads tab.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Product Code: This service is included in the device price. No additional purchase required.
Coverage: 3 to 5 years of warranty & technical support
Extended Warranty & Technical Support is an optional service that prolongs your coverage period and ensures continued access to SMSEagle expertise beyond the standard term.
Key benefits:
This service is recommended for long‑term deployments where predictable support costs and lifecycle protection are important.
Important:
This service extends the duration of warranty and support, but follows the standard repair and replacement process.
Find out more about the Extended Warranty Terms & Support Service Level Agreement (SLA) in the Downloads tab.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Order Codes
Covarege: 5 years of warranty & technical support, advanced hardware replacement, premium SLA
Extended Warranty & Extended Plus Technical Support Services is a premium package that consists of 5-year warranty and a standalone premium support agreement designed for organizations that cannot afford prolonged downtime.
It offers an advanced technical support service with accelerated logistics and priority handling.
Why choose Extended Plus:
Designed for:
Details available in Downloads tab: Extended Plus Technical Support Services – Terms & Conditions.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Download Extended Support Services Plus Terms & Conditions (pdf file)
Order Codes
Coverage period: 1-, 2-, 3-years of technical support
Technical support after warranty expiration. Post‑Warranty Care Packs are optional technical support packages designed for customers whose hardware warranty period has ended, but who want to continue using their SMSEagle devices with professional vendor support.
These packages allow you to maintain operational continuity, receive software updates, and access SMSEagle’s expert support team even after the warranty has expired.
What’s included:
This ensures that your SMSEagle device remains secure, supported, and operational throughout its extended lifecycle. Post‑Warranty Care Packs ensure operational continuity and predictable support costs, but do not include hardware warranty, free repairs, or hardware replacement, which are handled under separate commercial terms.
Download Technical Support Service Policy (pdf file)
Order Codes
