Each SMSEagle device comes with a warranty and technical support included. You can extend your coverage, add support after the warranty ends, or book an online video meeting with our expert who will guide you through the setup of your device. Choose the level of service that fits your needs and usage scenario.
Coverage: 2 years of warranty & technical support
The Standard Warranty & Technical Support package is included in the device price at no additional cost. It provides a solid foundation for reliable operation and direct access to SMSEagle technical experts.
What’s included:
This package is ideal for customers who want dependable protection and professional support as part of their device purchase.
Find out more about the Standard Warranty Terms & Support Service Level Agreement (SLA) in the Downloads tab.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Product Code: This service is included in the device price. No additional purchase required.
Coverage: 3 to 5 years of warranty & technical support
Extended Warranty & Technical Support is an optional service that prolongs your coverage period and ensures continued access to SMSEagle expertise beyond the standard term.
Key benefits:
This service is recommended for long‑term deployments where predictable support costs and lifecycle protection are important.
Important:
This service extends the duration of warranty and support, but follows the standard repair and replacement process.
Find out more about the Extended Warranty Terms & Support Service Level Agreement (SLA) in the Downloads tab.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Order Codes
Covarege: 5 years of warranty & technical support, advanced hardware replacement, premium SLA
Extended Warranty & Extended Plus Technical Support Services is a premium package that consists of 5-year warranty and a standalone premium support agreement designed for organizations that cannot afford prolonged downtime.
It offers an advanced technical support service with accelerated logistics and priority handling.
Why choose Extended Plus:
Designed for:
Details available in Downloads tab: Extended Plus Technical Support Services – Terms & Conditions.
Download General Warranty Terms & Conditions (pdf file)
Download Technical Support Service Policy (pdf file)
Download Extended Support Services Plus Terms & Conditions (pdf file)
Order Codes
Coverage period: 1-, 2-, 3-years of technical support
Technical support after warranty expiration. Post‑Warranty Care Packs are optional technical support packages designed for customers whose hardware warranty period has ended, but who want to continue using their SMSEagle devices with professional vendor support.
These packages allow you to maintain operational continuity, receive software updates, and access SMSEagle’s expert support team even after the warranty has expired.
What’s included:
✔ Remote technical support via support portal and email
✔ Diagnostics and troubleshooting assistance
✔ Access to software updates, bug fixes, and security releases
✔ Support for configuration, integrations, and APIs
✔ Support delivered in accordance with the standard Technical Support Service Level Agreement (SLA)
This ensures that your SMSEagle device remains secure, supported, and operational throughout its extended lifecycle. Post‑Warranty Care Packs ensure operational continuity and predictable support costs, but do not include hardware warranty, free repairs, or hardware replacement, which are handled under separate commercial terms.
Download Technical Support Service Policy (pdf file)
Order Codes
Coverage: Guided remote setup of 1 device and 1 functional module
Price: 199 EUR
Online video meetings with our expert, who guides you through the setup of your SMSEagle device and one functional module. Ideal for a single-device deployment with one core feature to enable, such as Email-to-SMS, API access, an integration plugin or automations. Suited to customers who want guided help with the initial setup and with enabling core features in a production or pilot environment.
What’s included:
Important:
More than one device or module, HA cluster, LDAP / Active Directory, SSL certificate, SMPP and MFA for end users require the Advanced or Enterprise / Sessions (up to 1 hour each) must be used within 30 days of device delivery, or of purchase if you buy later.
Order Codes
| Service Name | Scope | Price (net) | Product Code |
|---|---|---|---|
| Onboarding Service Standard | 1 device, 1 functional module | 199 EUR | ONBOARDSTD |
Coverage: Guided remote setup of 2 to 4 devices or 1 HA pair, up to 3 module points
Price: 399 EUR
Online video meetings with our expert, who guides you through the setup of 2 to 4 devices or an HA pair, plus up to 3 module points. Ideal for multi-device or high-availability deployments with more complex needs, such as LDAP / Active Directory, MFA for end users or your own SSL certificate.Recommended for organizations looking to accelerate implementation while ensuring critical features are configured according to best practices.
What’s included:
Important:
5 or more devices, HA across locations, more than 3 module points, a module outside the catalogue and SMPP to a carrier require the Enterprise / Custom service. Sessions (up to 1 hour each) must be used within 30 days of device delivery, or of purchase if you buy later.
Order Codes
| Service Name | Scope | Price (net) | Product Code |
|---|---|---|---|
| Onboarding Service Advanced | 2 to 4 devices or 1 HA pair, up to 3 module points | 399 EUR | ONBOARDADV |
Coverage: Individually scoped onboarding for large and non-standard deployments
Price: Custom quote
Online video meetings with our expert, who guides you through the onboarding of your deployment, scoped individually with our Sales team. Ideal for large, multi-device deployments and non-standard requirements that exceed the Advanced service: 5 or more devices, HA across multiple locations, SMPP to a carrier, or projects that call for your own NDA / DPA or a Statement of Work with acceptance criteria.
What’s included:
Order Codes
| Service Name | Scope | Price | Product Code |
|---|---|---|---|
| Onboarding Service Enterprise / Custom | Defined in offer / SoW | Custom quote | ONBOARDENT |
Coverage: One additional remote Session of up to 60 minutes
Price: 149 EUR
One more online video meeting with our expert. Ideal for customers whose setup turns out to need more Sessions than their purchased Variant reasonably covers.
What’s included:
Important:
Offered by our specialist when needed. Purchase is optional, and declining it does not affect the scope of your Variant. It must be used within the same 30-day window as your Variant.
Download Onboarding Service Terms and Conditions (pdf file)
Download Onboarding Service OnePager (pdf file)
Order Codes
| Service Name | Duration | Price (net) | Product Code |
|---|---|---|---|
| Onboarding Top-up Session | 1 Session, up to 60 min | 149 EUR | [TBD] |
