Warranty & Support Services
Each SMSEagle device comes with a warranty & support service that guarantees our users quality services and peace of mind. SMSEagle clients have the flexibility to choose from various levels of service depending on their needs and usage scenario.
Standard Warranty & Support
Coverage: 2 years of warranty & support
Standard Warranty & Support service is included in the device price. The service comes with no additional costs. It provides peace of mind, knowing that your device is protected against any defects in materials or workmanship. Our team of support experts is available to help and you have access to software updates for your device.
With the SMSEagle standard 2-year warranty & support, you can trust in the reliability and durability of the SMSEagle device. We stand behind our products, we are also committed to providing you with the highest level of customer support. The Standard Warranty & Support grants you access to hardware warranty, support services, and software upgrades for your device. It allows you to stay up-to-date with new features and security releases, and get immediate help whenever you need it.
Find out more about the Warranty Terms & Service Level Agreement (SLA) in the Downloads tab.
General Warranty Terms & Conditions and Support Service Level Agreement (SLA)
Order Codes
This service is included in the device price. No additional purchase required.
Extended Warranty & Support
Coverage: 3 to 5 years of warranty & support
This is optional service provides you with an additional protection and peace of mind. It extends the warranty & support period to total 3 or 5 years of hardware warranty/support. During the service period you have access to our expert support team and software upgrades for your device.
Invest in the Extended Warranty to safeguard your smooth operation, maximize your device’s lifespan, and experience the unwavering support. With this extended warranty, you gain access to exceptional support services and software upgrades for 3 to 5 years, ensuring that your device remains optimized, secure, and equipped with the latest features.
Find out more about the Warranty Terms & Service Level Agreement (SLA) in the Downloads tab.
General Warranty Terms & Conditions and Support Service Level Agreement (SLA)
Order Codes
| Service Name | Duration | Product Code |
|---|---|---|
| SMSEagle extended warranty for NXS | 3 Years | EXTWAR3 |
| SMSEagle extended warranty for NXS | 5 Years | EXTWAR5 |
| SMSEagle extended warranty for MHD | 3 Years | EXTWAR3MHD |
| SMSEagle extended warranty for MHD | 5 Years | EXTWAR5MHD |
Extended Warranty & Support PLUS
Covarege: 5 years of warranty & support, advanced hardware replacement, premium support SLA
SMSEagle Extended Warranty PLUS is an optional service that offers a total of 5-Year warranty & support, expedited hardware replacement, and faster support response times. With Extended Warranty Plus, SMSEagle Team will send a replacement unit to a customer before they have to send in their existing device for a warranty repair. This warranty plan is ideal for any customer who wants to minimize the time their system is not operational.
Extended Warranty Plus Service Coverage:
- If the SMSEagle device fails during the Extended Warranty Plus service period, a replacement unit that is identical or equivalent will be shipped to the customer.
- We cover the cost of shipping both ways during the 2-way delivery process.
- The service is currently offered in the EU countries only
- 2x faster support response times (SLA) for immediate resolution of incidents
Benefits of the Extended Warranty Plus Service include:
- A hassle-free replacement process of faulty unit with minimum questions asked
- Fast and free shipping, with prepaid 2-way shipping
- Rapid processing, as the replacement unit will be shipped within 48 business hours
- Free remote troubleshooting assistance
- Premium SLA levels
Extended Warranty & Support PLUS
Terms & Conditions
Order Codes
| Service Name | Device type | Product Code |
|---|---|---|
| NXS Extended warranty PLUS (EU countries only) | NXS-97xx | EXTWAR5PLUSEU |
| MHD Extended warranty PLUS (EU countries only) | MHD-8100 | EXTWAR5MHDPLUSEU |
Post-Warranty Care Packs (1-, 2-, 3-Year)
Coverage period: 1-, 2-, 3-years of support
SMSEagle Post-warranty Support Care Packs provide access to support services as well as software upgrades for your device after the warranty period. It allows you to stay up-to-date with new features and security releases, and get immediate help whenever you need it.
Gain access to our expert technical support team, ready to assist you whenever you need immediate help or guidance. Whether you require troubleshooting assistance or expert advice, our team is dedicated to ensuring that your SMSEagle device runs smoothly, allowing you to maintain uninterrupted business operations. Additionally, receive regular software upgrades that keep your device at the forefront of technological advancements, maximizing its performance and enhancing its security.
Find out more about the Service Level Agreement (SLA) available in the Downloads tab.
Post-Warranty Care Pack Service Level Agreement (SLA)
Order Codes
| Service Name | Duration | Product Code |
|---|---|---|
| Post-warranty support care pack | 1 Year | PREMSUP1 |
| Post-warranty support care pack | 2 Years | PREMSUP2 |
| Post-warranty support care pack | 3 Years | PREMSUP3 |
