A power grid fault, a pumping station failure, a power outage, or a water-level threshold breach all call for an immediate response. SMSEagle delivers SMS and voice alerts directly to on-duty operators, dispatchers, and maintenance teams via cellular networks, even when primary communication systems go down.
Critical alerts are sent directly through cellular networks, so they reach on-duty staff even during Internet or IT system outages. Works in air-gapped environments.
Instant SMS or voice call notifications shorten the time between detecting a problem and taking service action.
Oversee pumping stations, water treatment plants, substations, transformer stations, wastewater treatment plants, and other field sites from a single place.
Minimize the impact of failures and reduce downtime for energy, water, or heating supplies through rapid communication with personnel.
Operators of power, water, and district heating networks are responsible for infrastructure where unplanned downtime can affect thousands of customers. SMSEagle supports the alerting, escalation, and repair-coordination process, helping teams respond faster to critical events.
You don’t need to rebuild your current systems. SMSEagle integrates with the solutions used by energy, water, and district heating operators, such as SCADA, PLCs, telemetry systems, meters, process sensors, network monitoring systems, and OT devices.
Quickly connect SMSEagle with the most popular SCADA, BMS, EMS, and monitoring platforms.
We provide custom integration services to tailor SMS-based solutions to the specific systems and automation used across your network.
We help at every stage of deployment, integration, and alert-scenario configuration.
See how a single device helps you respond faster to power and water network faults and improves communication with field crews.
Automatically send SMS alerts when a water-level sensor, emergency switch, or power-fault indicator changes state. Remotely control selected infrastructure elements (e.g. a valve or pump) via SMS, without visiting the site.
Monitor PLCs, energy meters, telemetry devices, and network equipment without additional software. When predefined thresholds are exceeded – such as reservoir water level or grid voltage – SMSEagle sends a notification immediately.
Deliver notifications from SCADA and DCS systems directly to the phones of dispatchers, water treatment plant operators, and on-duty engineers.
Notify personnel with automated text-to-speech voice messages – essential for faults requiring an immediate response.
Ring-only alert calls help get a duty officer’s attention even at night, when a phone is in silent mode – important for control rooms operating 24/7.
If a network-fault alert isn’t acknowledged, the system automatically forwards it to the next person according to a predefined schedule and procedures.
Route notifications only to personnel currently on duty. An ideal solution for control rooms and repair crews working shift-based schedules.
Ensure uninterrupted operation of the alerting system in critical infrastructure through automatic failover to a backup modem and device operation in a high-availability cluster.
Get instant information about SMSEagle system status and cellular signal strength – important at low-coverage sites such as remote pumping stations.
Keep a full history of messages, acknowledgements, and alerts. Export reports for audits, incident documentation, and reporting.
Discover advanced features designed to ensure critical alerts always reach the right people.
Test SMS alerting, integration with your existing SCADA infrastructure, and features that support a fast response to network faults. No commitment required, on a real device.
After registration, you will receive remote access to our physical NXS-9750 device.
See how SMSEagle helps deliver alerts from the systems and devices used in energy and water/wastewater utilities.
The SCADA system detects a transformer fault, a line overload, a short circuit, or another critical failure at a substation. SMSEagle automatically sends an SMS alert to the on-duty grid engineer, enabling a fast response and reducing the duration of the power outage.
A level sensor in a retention tank or a wastewater pumping station detects a threshold breach (overflow risk or pump dry-run) or a pump failure. The signal is sent to a digital input on SMSEagle, which automatically sends an SMS alert to the on-duty water utility operator.
SMSEagle periodically reads data directly from a PLC or a Modbus TCP device. If a pump fails, pressure drops, or power is lost, the device independently generates and sends an SMS alert, without needing a SCADA system or Internet access.
A power or water repair crew working on-site receives an SMS with an instruction or a request to confirm that a task has been completed, e.g. switching the network or closing a valve. The reply is automatically logged by SMSEagle.
A monitoring system detects a switch to battery power or a UPS failure at a substation, transformer station, or pumping station. SMSEagle immediately sends an SMS notification to the administrator or the on-duty automation engineer, even when the site’s network infrastructure is unavailable.
SMSEagle helps organizations where reliable alerting is essential for safety, operational continuity, and rapid incident response. Our devices are used by industrial facilities, critical infrastructure operators, and organizations managing distributed technical assets around the world.
Procurement Manager for Latin America, Johnson Controls
Procurement Manager for Latin America, Johnson Controls
SMS Messages
MMS Messages
Voice Messages
Email Messages
Flash SMS
Our devices are tested and certified for most of the global markets: CE, FCC, ISED, UKCA, PTCRB, RCM, IMDA, TDRA, CB Scheme, GCF (for RF-module), carrier certification: Verizon, AT&T*
SMSEagle offers worldwide availability, supported by our extensive network of trusted partners. Our global reach ensures that businesses and organizations can rely on SMSEagle’s SMS gateway solutions, no matter where they operate, while benefiting from the expertise and support of our partner network
Included in the device price, Standard Warranty & Support service offers 2-Year hardware warranty coverage, access to support resources and software updates during the service period. Get immediate help whenever you need it.
The service offers additional period of coverage with total 3- or 5-Years of hardware warranty, technical support and access to software updates within the service period. Make sure your device is always secure and equipped with the latest features.
This warranty plan is ideal for any customer who wants to minimize the time their system is not operational. The service offers a total of 5-Year Warranty & Support plus advanced replacement service of faulty hardware within 48 business hours.
Your time matters, so we prioritize quick responses to resolve issues promptly.
With fast service and professional support, we are gaining the trust of new customers every day.
Our knowledgeable and friendly team is equipped with the expertise to solve your problems efficiently.
See how SMS alerts, notification escalation, digital-input-triggered messaging, and integration with SCADA and monitoring systems work. Test real-world scenarios from the energy, water, and district heating sectors.
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