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WhatsApp Integration

(available on NXS Rev. 3, Rev.4 and MHD devices)

This secure, on-premises extension to your messaging stack enables real-time incident handling and customer communication via the popular WhatsApp channel.

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Function Details

The WhatsApp (with SMS fallback) feature on the SMSEagle device enables you to send and receive WhatsApp messages via the web GUI or API, or through automatic message conversion. Once you have connected a WhatsApp account in the ‘Settings’ menu, you can send WhatsApp messages via the ‘Compose’ menu. You can also configure automation workflows in combination with other sources, such as emails, SMS messages or Signal messages. 
 
The WhatsApp functionality enables users to send messages that include both text and images. Supported image formats include currently JPEG, GIF, PNG, and BMP, allowing for flexible and rich communication.

Configuration

  1. In SMSEagle web-GUI > menu WhatsApp > select the Settings tab and click Show QR code.

  2. Open the WhatsApp application on your mobile phone, open the context menu (three dots) and go to “Linked devices”.

3. Select Link a device and scan the QR code displayed in SMSEagle web-GUI.

4. Once the app is paired you’re ready to send/receive WhatsApp messages via SMSEagle.

Send WhatsApp message with SMS/MMS fallback

Your communication deserves 100% reliability. With SMSEagle’s WhatsApp Messaging + SMS/MMS Fallback, you can be sure your message gets delivered – no matter what.
 

How it works:

  • Primary Channel: Your message is sent via WhatsApp, leveraging its popularity and instant delivery.
  • Automatic Fallback: If the recipient’s phone number is not registered with WhatsApp, SMSEagle automatically switches to SMS or MMS, guaranteeing message delivery.

Configuration

In the SMSEagle web-GUI > menu WhatsApp > Settings tab, set a “Fallback to SMS/MMS”. If the recipient’s number is not registered with WhatsApp, the SMSEagle will send the message as an SMS or MMS (if the message includes attachments).
 

Example usage scenarios

Below are just a few examples of how the Workflows feature can be used. Basic scenarios can be extended with advanced run conditions, and multiple channels can be integrated.

WhatsApp is a trademark of Meta Platforms, Inc. This product is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms.

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