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Reliable SMS & voice alerts for mining operations

When ventilation systems fail, gas levels exceed safety thresholds, or critical mining infrastructure stops operating, every minute counts. SMSEagle is an on-premise hardware SMS gateway that delivers alerts from monitoring systems directly to dispatchers, operators, and maintenance teams via cellular networks. 

Three miners in helmets and reflective gear walk at a mine site; one carries rocks in a cart, another holds a clipboard, and a third uses a tablet while a compact excavator is in the background.
Hardware SMS gateway works offline in isolated environments

Works offline

Critical alerts are delivered directly through cellular networks, ensuring they reach recipients even during Internet or IT system outage

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Employees safety

In the event of a safety incident, the right people are notified immediately. If no response is received, alerts can be automatically escalated to additional personnel. 

On‑prem SMS gateway keeps data private inside your infrastructure

Support for distributed sites

Monitor pumping stations, power facilities, and other remote or unmanned locations from a single platform.

Reliable SMS delivery for critical alerts and notifications

Reduced
downtime

Reduce the time between fault detection and response, helping minimize operational disruptions and costly downtime 

Reliable communication for critical situations

Detecting a problem is only the first step. To ensure safety procedures are followed, critical information must reach the right people without delay. SMSEagle supports notification, escalation, and event auditing processes, helping teams respond faster and more effectively. 

Illustration of a person using a handheld device connected to an SMS gateway, with lines routing messages to a group of coworkers, depicting message routing.

Integrate SMSEagle with your existing mining system

You don’t need to replace your existing systems to implement reliable SMS alerting. SMSEagle integrates seamlessly with safety systems, industrial automation platforms, and monitoring tools already used throughout mining operations. 

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Over 60 ready to use integrations

Connect seamlessly with the most widely used BAS, BMS, and SCADA systems through 60+ pre-built integrations for faster deployment.

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Custom
integrations

We provide custom integration services tailored to your specific technical and operational requirements. 

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Full technical
support

Our technical team assists throughout the integration process, ensuring a smooth deployment and reliable operation.

Over 20 ready-to-use features packed in a single solution

Discover how a single device helps deliver critical alerts faster and improves communication with personnel working across mining sites.

Automatically send SMS alerts when a sensor, alarm, or device changes state. Remotely control selected infrastructure elements via SMS without visiting the site. 

Modbus TCP and SNMP monitoring

Monitor PLCs, sensors, and network devices without additional software. Receive alerts immediately when faults occur or predefined thresholds are exceeded. 

Deliver notifications from SCADA, DCS, and monitoring systems directly to operators, dispatchers, and on-duty engineers.

Use automated text-to-speech voice notifications for high-priority incidents

Ring-only alert calls designed to draw attention even when a phone is in silent mode. 

 

Automatically escalate unacknowledged alerts according to predefined escalation paths. 

Route notifications only to personnel currently on duty. 

Modem failover (HA cluster)

Ensure uninterrupted alert delivery through automatic modem redundancy and high-availability clustering

Device
monitoring

Get instant information about SMSEagle system status, cellular signal strength, outgoing queue length, sending error count.

Maintain a complete history of messages, acknowledgments, and alerts. Filter data and export reports for analysis, audits, and event documentation

Discover advanced features designed to ensure critical alerts always reach the right people.

See how SMSEagle can help improve safety
in mining operations

Test SMS alerting, integration with your existing infrastructure, and features designed to support worker safety. No commitment required, on a real device.

After registration, you will receive remote access to our physical NXS-9750 device. 

Examples of use cases for mining

See how SMSEagle helps deliver critical alerts from the systems and devices commonly used across mining operations. 

Instant SMS alerts from SCADA systems

When a SCADA system detects a failure of a conveyor belt, crusher, power substation, or another critical asset, SMSEagle automatically sends an SMS alert to the on-duty engineer, enabling rapid response and helping minimize downtime. 

SCADA/HMI to SMS Eagle Device to cellular network and SMS alert sent to the on‑duty engineer.

When hazardous gas levels are detected or a ventilation system fails, an alarm signal is sent to a digital input on SMSEagle. The device immediately notifies personnel responsible for safety and maintenance, helping ensure a fast response to potentially dangerous situations. 

Gas detector/ventilation system sends digital input to the SMS-Eagle device, which uses a cellular network to alert the safety team by SMS.

SMSEagle periodically reads data directly from a PLC or Modbus TCP device. If a pump fails, water levels exceed defined thresholds, or power is lost, the device independently generates and sends an SMS alert, without requiring a SCADA system or Internet connectivity. 

Flow diagram: pump/PLC connected via Modbus TCP to an SMS Eagle Device, then via cellular network to a technician via SMS alert.

A worker performing a task in a remote location receives an SMS requesting confirmation that the job has been completed. The response is automatically recorded by SMSEagle, helping verify task completion and improve lone-worker safety. 

Flow diagram showing dispatch via Web-GUI to SMS-Eagle device, through cellular network to field worker with SMS alerts and replies logged in Web-GUI

A monitoring system detects a failure affecting a switch, server, network device, or industrial control system. SMSEagle immediately delivers an SMS notification to administrators or on-duty personnel, even when Internet connectivity is unavailable.

Flow: NMS → API/email to SMSEagle → direct cellular link → SMS alert to on‑shift administrator.
Client’s success stories

Trusted by industrial and critical infrastructure
operators worldwide

SMSEagle helps organizations where reliable alerting is essential for safety, operational continuity, and rapid incident response. Our devices are used by industrial facilities, critical infrastructure operators, and organizations managing distributed technical assets around the world. 

We selected SMSEagle because it met all of our technical requirements. It communicates with field controllers over IP networks, reliably delivering critical SMS alerts from multiple locations.

Francisco Neto

Procurement Manager for Latin America, Johnson Controls

Francisco Neto

Procurement Manager for Latin America, Johnson Controls

Building automation
Rapid SMS alerting for failures and incidents that impact production continuity. 
HEALTHCARE
Automated notifications for critical events in facilities requiring continuous monitoring.  
INFORMATION TECHNOLOGY
Cutting response time: efficient alarm escalation in Network Monitoring Systems

Supporting various types of messages

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SMS Messages

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MMS Messages

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Voice Messages

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Email Messages

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Flash SMS

The Security That Matters

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Certified globally

Our devices are tested and certified for most of the global markets: CE, FCC, ISED, UKCA, PTCRB, RCM, IMDA, TDRA, CB Scheme, GCF (for RF-module), carrier certification: Verizon, AT&T*

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Worldwide support

SMSEagle offers worldwide availability, supported by our extensive network of trusted partners. Our global reach ensures that businesses and organizations can rely on SMSEagle’s SMS gateway solutions, no matter where they operate, while benefiting from the expertise and support of our partner network

Warranties

SMSEagle-Standard Warranty & Support 2yr

Included in the device price, Standard Warranty & Support service offers 2-Year hardware warranty coverage, access to support resources and software updates during the service period. Get immediate help whenever you need it.

SMSEagle-Extended Warranty & Support 3-5yr

The service offers additional period of coverage with total 3- or 5-Years of hardware warranty, technical support and access to software updates within the service period. Make sure your device is always secure and equipped with the latest features.

SMSEagle-Extended Warranty & Support PLUS 5yr plus@3x

This warranty plan is ideal for any customer who wants to minimize the time their system is not operational. The service offers a total of 5-Year Warranty & Support plus advanced replacement service of faulty hardware within 48 business hours.

The customer support you can trust

First reply on average in 24 minutes

Your time matters, so we prioritize quick responses to resolve issues promptly.

Customers rates us 5/5 in Google

With fast service and professional support, we are gaining the trust of new customers every day.

42% tickets resolved after one message

Our knowledgeable and friendly team is equipped with the expertise to solve your problems efficiently.

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Register for 14-day access to a SMSEagle demo device

See how SMS alerts, notification escalation, digital input-triggered messaging, and integration with your monitoring systems work in practice. Test real-world scenarios before making a purchasing decision and discover how SMSEagle can help improve safety and operational continuity in mining environments. 

  • 14-days free trial
  • Access to over 20 functionalities

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