10 Years of Memories: Celebrating a Decade of Triumphs, Challenges and Growth

Ten years ago, a small company was born in an old building on Zwierzyniecka 20 street. Little did we know, that it would grow to become a world leader in hardware SMS gateways. Today, we celebrate the 10th anniversary of SMSEagle!

The Birth of SMSEagle

SMSEagle brand was founded in 2013, with the goal to fill a market void for a reliable means of automated communication. The company’s mission was from the very beginning to provide quality messaging solutions that are secure, reliable and suited to customers’ needs.

International Reach

Our focus right from the start was on conducting our operations at an international level. Our first customers in 2013 came from countries like the Czech Republic, Switzerland, the USA, New Zealand, and even Mayotte (which is an archipelago in the Indian Ocean between Madagascar and the coast of Mozambique). And this was just the start… Over the course of the past decade, our customer base has been expanding globally. Today our devices are working all over the world with customers in over 120 countries and 40 sales partners across the globe. We continuously expand our global footprint and explore new opportunities to bring our expertise to even more markets.

Continuous Improvement

Throughout these years we worked hard to continually improve our devices in all aspects. We continuously revise our existing hardware and release new products that meet their needs and exceed their expectations. So far we have designed and introduced to the market 7 different device models, some of them in 4 hardware revisions. Our software is constantly updated with new features, allowing users to maximize their productivity and expand their automation. We also have gained many product certifications like CE, FCC, ISED, UKCA, PTCRB, IMDA, TDRA, CB Scheme, RCM, and others. we ensure that our customers always have access to the latest and greatest products on the market and that their experience with us is nothing short of exceptional.

Infographic showing our path and achievements throughout past 10 years.

Today, SMSEagle brand is a market leader in the segment of Hardware SMS Gateways.

SMSEagle has been selected as the preferred option by many clients in diverse fields of application. With a presence in over 120 countries across multiple continents, SMSEagle products are globally recognized for their effectiveness. These reliable devices utilize 2G/3G/4G standards, which are widely accepted worldwide, and can be seamlessly integrated into various systems for SMS messaging, utilizing cellular networks around the globe. Our brand’s reputation for quality, reliability, and innovation has earned us the trust and loyalty of our customers, who recognize us as the go-to provider for their needs.

Customer service is the focus

But our success isn’t measured just in numbers. The most important value for us has always been customer satisfaction, and we’re proud to say that it’s been a top priority at SMSEagle throughout these ten years. Quotes from our customers speak for themselves:

Outstanding product and service – and superb after sales support. Cannot speak highly enough of SMS Eagle and their customer support team.
Best customer service you could imagine. Everyone in this company is as helpful as they could be, starting from sales team to technical support.

Committed to Help

At SMSEagle, we are strong advocates of ethical conduct – both towards our staff, clients, and the underprivileged. With the current global situation, we understand the enormity of suffering and are committed to extending aid to those in need. Our alliance with various non-profit groups enables us to partake in benevolent initiatives and offer charitable assistance, both on a local and international level. We help both individuals to develop their talents, support local charity organizations with their initiatives, and offer discounts for non-profit customers.

Look Into the future

As we look forward to the next years, we’re committed to continuing to innovate and provide the best hardware SMS gateways to our customers. We have set a goal of becoming a company with a global reach, and we are working hard to make this vision a reality. To achieve this goal, we are focusing on expanding our product offerings, building partnerships with other companies, and increasing our presence in key markets around the world. We believe that by taking these steps, we can create a company that not only serves our customers but also contributes to making the world a better place.

 

Thank you for your support and loyalty. Here’s to the next decade of success! 🥂🥂🥂

Watch our 10-year anniversary video!

NXS-97xx hardware Rev.1 Support End of Life (EOL)

Dear Valued Customers,

We would like to inform you that effective January 1st, 2025 we will permanently discontinue support of NXS-9700 hardware Rev.1 and NXS-9750 hardware Rev.1 devices. After the date, those hardware models will be officially no longer supported via our Support Center and software updates will be no longer released. The support for the product is being discontinued due to shifts in technology and a shortage of electronic components. The NXS-97xx Rev.1 was already replaced by its successors NXS-97xx hardware Rev.2 – Rev.4. Newer technology provides more productivity and greater efficiency in the same applications as the older product. Newer products are fully compatible with older ones in terms of software applications. We encourage you to learn more about NXS-97xx line of devices here: https://www.smseagle.eu/store/en/12-devices

Affected products: NXS-9700-3G Rev.1, NXS-9750-3G Rev.1
S/N (MAC address):
starts with 78:A7:14:54…
Continued support until date:  31.12.2024
Recommended replacement product:  NXS-9700-4G Rev.4, NXS-9750-4G Rev.4
Replacement available:  Now

We sincerely appreciate your support and regret any inconvenience this necessary action causes you.

Management Team

Notification of Legal Entity Changes

Dear Valued Customers & Suppliers,

We are excited to share important news regarding the evolution of our company and how this change will impact you. We are pleased to announce that on March 1, 2022, the business activity under the name PROXIMUS Radosław Janowski was transformed into Proximus Sp. z o.o.

What does that mean for you?

Due to the transformation, the legal name and the VAT-EU number have changed. The address, bank account numbers, telephone numbers, and e-mail address remain unchanged.

Your contracts and contact persons remain unchanged. The change does not influence the continuation of business activities and the validity of contracts concluded in the past. Proximus Sp. z o.o. takes over all the rights and obligations of the transformed entrepreneur PROXIMUS Radosław Janowski.

New business correspondences, orders, invoices, delivery sheets, new contracts, and changes to existing contracts between you and our company must be carried out under the new business name Proximus Sp. z o.o. following with this change.

Therefore, we ask all our business partners to make this change in their records and to use only the new company name, Proximus Sp. z o.o., for all future communication with our company.

The current company data:

Proximus Sp. z o.o.
ul. 163 Piątkowska
60-650 Poznań
Poland
VAT-EU: PL7812032643

SMSEagle is exhibiting at GITEX2019

GITEX is the biggest tech show in the Middle East, North Africa and South Asia (MENASA). The weeklong exhibition is the ultimate place to target new business opportunities, engage country delegations for public sector partnerships and engage primary decision makers. The participants include IT professionals, technology enthusiasts, students and consumers as well as regional traders.

We’d like to invite you to come see us at GITEX 2019 on October 6-11 in Dubai, United Arab Emirates. We’re in the booth of our Sales Partner Saturn ME. We’re eager to present you our new product “SMSEagle MHD-8100-3G/4G” and will answer any questions you might have.

You will find us in Hall 7A stand 7A-10.
We look forward to seeing you!

 

See some photos from our stand:

SMSEagle NPE-9300-GSM/3G End of Life (EOL)

Dear Valued Customers,

We would like to inform you that effective March 1st, 2017 we will permanently discontinue sales of SMSEagle NPE-9300-GSM/3G devices. After the date, this model will officially no longer be available for purchase. The product is being discontinued due to market demand and shifts in technology. The NPE-9300-GSM is replaced by its successor SMSEagle NXS-9700-3G. Newer technology provides more productivity and greater efficiency in the same applications as the older product. We encourage you to learn more about NXS-97xx line of devices here: https://www.smseagle.eu/store/en/12-devices

As part of our long standing commitment, we offer continued support for NPE-9300 devices until 31.12.2020. In addition, Sales Partners and Resellers have the option to engage our Long Term Buy Offer (LTB). LTB allows you to purchase product that is EOL for an extended period of time: until 31.12.2017. The product will be available in LTB purchase under this link: https://www.smseagle.eu/store/en/devices/1-sms-eagle.html

Reference:  SMSEagleNPE-GSM, SMSEagleNPE-3G
Last time buy date:  28.02.2017
LTB last buy date:  31.12.2017
Continued support until date:  31.12.2020
Recommended replacement product:  NXS-9700-3G
Replacement available:  Now

We sincerely appreciate your support and regret any inconvenience this necessary action causes you.

Management Team

Monitoring Switches in Data Centers

MONITORING NETWORK SWITCHES IN DATA CENTERS

Network availability and performance are critical parameters in determining the proper operation of LAN, MAN or WAN. Malfunctions in network switches adversely affect the productivity of companies, therefore their proactive monitoring is an important element in the work of the administrator. Here we provide a short overview of methods used nowadays for monitoring of network switches.

SNMP Protocol

All types of switches can be monitored using SNMP. Monitoring can provide information within the port: port availability status and information about transmitted packets. In addition, we can monitor equipment performance metrics: CPU usage, RAM usage, etc.

NetFlow, sFlow, jFlow Protocols

NetFlow is a Cisco protocol running on the switches of the company, sFlow protocols and jFlow are similar technologies developed by competitors. These protocols provide information about a stream of data flowing through the network devices, providing detailed insight into the performance and network bandwidth. Because the data is pre-aggregated, the use of this protocol is easier than using a packet sniffer.

Packet sniffing : monitoring using the monitoring port 

The outer packet sniffer (usually built into NMS system) examines all network data packets sent through a special monitoring port in a switch. This port in a switch sends a copy of all network packets from different port (or ports) of a switch. Such packets are then analyzed by the NMS system. Out of the three switch monitoring technology, this one creates a highest load on CPU and network. 

NMS system 

The central point of the supervised switches environment is IT infrastructure and network monitoring system (NMS). The system aggregates data from the monitored points, provides powerful capabilities for analyzing and visualizing the information collected, and transmits alerts about incidents and failures.

SMS Alerts as an effective notification of failures 

A key element in the course of automatic detection of an incident or failure is early as possible and effective notification of the occurrence of the event. For this purpose, data center administrators often use SMS channel. Due to the very good responsiveness to SMS messages (incoming SMS is considered a high priority by the customer compared to other channels, type of e-mail, instant messaging) and versatility (SMS does not require any dedicated application) it is an often used channel for sending alerts about incidents or failures. In order to shorten the critical path (minimize number of devices between NMS server and GSM/3G network), one can use hardware SMS gateway with built-in GSM/3G modem. Such device allows to send SMS alert directly from NMS to the GSM network excluding external Internet Service Provider.