Automatically forward incoming SMS messages to WhatsApp using a local SMSEagle device. No cloud dependency. No changes to existing systems.
Forward critical messages from SMS into WhatsApp to reach users on their preferred channel. Ensure two-way engagement with responses delivered over WhatsApp.
Use SMSEagle Workflows to automate and conditionally route SMS into WhatsApp based on rules you define. Manage logic without manual effort.
All message conversion and delivery run on your local SMSEagle device. No cloud servers are involved. Sensitive communications stay within your infrastructure.
Setup
Step 1
In the sidebar, go to Settings > Channels > WhatsApp, enable the service and link your WhatsApp account. When the status shows Connected, the device can send and receive WhatsApp messages.
A workflow can only use channels that already work on their own.
Step 2
Step 3
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Use cases
Legacy systems, monitoring tools, and scripts still send alerts by SMS. Engineers now live in WhatsApp. SMS to WhatsApp forwards alerts into team or on call groups. Engineers see alerts faster and respond in context. Message history stays searchable. No need to rebuild existing alert logic.
Controllers and automation platforms often rely on SMS due to simplicity and offline tolerance. SMS to WhatsApp pushes alarms into WhatsApp groups used by technicians and supervisors. Teams discuss issues next to the alert. Escalation stays visible to everyone involved.
Vehicles, tracking devices, or dispatch systems send status updates by SMS. SMS to WhatsApp forwards updates to dispatchers and team leads. Location changes, delays, and exceptions reach the team in one shared channel. Coordination improves without changing field hardware.
Machines, sensors, or PLC systems trigger SMS alerts on faults or thresholds. SMS to WhatsApp forwards alerts to maintenance teams. Engineers receive alerts during shifts and off hours in a channel they actively monitor. Downtime shortens.
Customers send SMS to a support number. SMS to WhatsApp forwards messages to a WhatsApp support queue. Agents reply inside WhatsApp while keeping SMS as the entry channel. This works well where customers still trust SMS but agents prefer richer chat.
SMSEagle hardware SMS gateway
SMSEagle combines hardware and software into a single, self-contained gateway. It is designed for critical environments, so security is built in from the ground up, confirmed by CE, FCC, ISED, UKCA, PTCRB, RCM, IMDA, TDRA, CB Scheme, GCF, carrier certifications (Verizon, AT&T) and ISO 27001.
No. SMS to WhatsApp uses a connected basic WhatsApp account.
SMSEagle sends messages through this account to users or groups you define.
SMS reception works without internet access.
WhatsApp delivery requires internet connectivity on the SMSEagle device.
Yes. You define rules using workflows.
Routing depends on sender number, message content, keywords, or conditions.
SMS messages can be forwarded to individual WhatsApp users.
Messages can also be sent to contact groups created in the SMSEagle Phonebook.
Native WhatsApp groups are not supported.
Automation can be configured in both directions, SMS to WhatsApp and WhatsApp to SMS.
SMS fallback is supported. If a WhatsApp message is not delivered, the system can resend it as an SMS.
All message processing and routing logic runs on the SMSEagle device.
No external cloud platforms are involved.
Yes. SMS to WhatsApp is often used for alerting scenarios.
Fallback actions help reduce the risk of missed notifications.
SMSEagle may run entirely within your local network, which allows message data to stay inside your infrastructure.
You can enable HTTPS, restrict access by IP address, assign user roles, and protect device access using a firewall or VPN.
Yes. SMSEagle supports integration with tools like Zabbix, PRTG, Nagios, LibreNMS, and others. You can also integrate with your own apps using email triggers, the API, SNMP, or webhooks.
WhatsApp is a trademark of Meta Platforms, Inc. This product is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms.
