- Name shift
- Choose week day and time of shift start/end
SMSEagle’s Shift management feature lets you send SMS messages during your employees’ work hours by assigning contacts to shifts, ensuring messages are sent to the staff members who are currently on duty.
The Shift Management feature directs messages to the active shift’s team, ensuring that only the right people receive notifications and those off-shift aren’t disturbed. With shift scheduling and group escalation, workflows are streamlined, response times are reduced, and unnecessary disruptions are avoided for off-duty staff.
To configure the Shift Management feature on the SMSEagle, simply assign contacts from the phonebook to the predefined working shifts. If a contact is assigned to a working shift, the device will check before sending a message if the contact is on an active shift. If the contact is not on a shift, the message will be skipped or moved to the beginning of the next shift. Below is a brief overview of how the feature can be configured.
When adding or editing a phonebook contact, said contact can be assigned to a working shift by typing shift name in the “Shifts” text field.
SMSEagle’s Shift management feature allows you to decide what to do with a message when your employee is off-shift. The message can be either moved to a next shift or skipped:
Our on-call team consists of three people: John, who works weekdays from 08:00 to 16:00; Alice, who works weekdays from 16:01 to 07:59; and Bob, who works weekends (on-call) from 00:00 to 23:59. In the SMSEagle web-GUI you will define:
1. Working shifts
Create working shifts and define days/hours:
2. Contacts
Create and assign contacts to defined shifts:
3. Groups
Create a group (eg. “On-call Team”) and assign John, Bob, and Alice to the group.
Send SMS to the group
Now you can send each SMS alert to the group “On-call Team”. Based on the defined shift assignment SMSEagle will select a person on shift and send SMS only to the right person.
