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SysAid SMS & voice call notifications – integration manual

Here we describe how to setup SysAid with SMSEagle for SMS notifications.

SMSEagle is an offline hardware SMS gateway. Therefore no external connection to 3rd party system is required. All notifications are generated on-premise and sent directly to a cellular network. This solution can be used in secure installations without Internet access.

SMSEagle Setup

This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
  • Enable Email To SMS plugin in web-GUI > menu Emails > Email to SMS > Settings tab.
  • Create a forwarding rule in the Rules tab. You can forward all emails to SMS or emails from specific domains.

SysAid Setup

  • Configuring notification method

On the General tab, you give your notification a name and choose the notification method. Choose Send Mail.

If you do not want the notification sent during certain hours, check the box Limit Notification Hours. The notification will not be sent during the hours that you specify here.

sysaid sms 1
  • Configuring email notifcation

In order to send email notifications, you must have first configured email integration under Settings > Integration > Email. Your desired recipients also must have valid email addresses registered in SysAid.

3. Start configuring your new alert

4. Select Trigger Actions Tab, and take Add action. Then select Send a GET or POST Request to a Web Server. Click Configure action.

Mail Recipients
To select the email recipients:

  1. Click on the Browse button to open a list of users.
  2. Use the search box and the filters to find the desired mail recipients.
  3. Click the tickbox next to each user who you would like to receive the email.
  4. Click Select. The users you’ve chosen will now appear as the mail recipients.

Mail Subject
This is the subject of the email. You may use SysAid tags.

Mail Body
This is the body of the email. You may use SysAid tags.

Wake-up Calls & Text-to-speech Calls (optional)

SMSEagle device can be equipped with an additional voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:

  • in SMSEagle webGUI > menu Emails > Email to SMS edit the forwarding rule you created earlier
  • in the parameter “Call after sending SMS” choose a desired value:
    • Yes – ring only: SMS will be followed with a wake-up (ring only) call
    • Yes – text to speech: SMS will be followed with a simple text-to-speech voice call (English language only)
    • Yes – text to speech (advanced): SMS will be followed with a text-to-speech voice call (better quality & multiple language support)

Notice: Wake-up Calls and Text-to-Speech Calls are only available to users who have purchased the VOICE add-on for their SMSEagle device.

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SMS Gateway?

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