Configuring email notifcation
In order to send email notifications, you must have first configured email integration under Settings > Integration > Email. Your desired recipients also must have valid email addresses registered in SysAid.
SysAid alerts reach the person on duty as an SMS or a phone call. SMSEagle sends them over its own cellular connection, so they don’t depend on internet access or a cloud service.
SysAid sends its usual notification email to the technician’s address in the form PHONE_NUMBER@SMSEagle_address, and SMSEagle turns it into an SMS.
SMSEagle sends alerts through its own SIM card straight to the mobile network, so they don’t depend on internet access or a cloud SMS provider.
SMSEagle sends SMS through a regular SIM card, so you only pay for your mobile plan.
A new ticket, SLA breach, or status change in SysAid triggers SysAid’s built-in email notification.
SysAid sends that notification to the technician’s address, formatted as phone-number@ip-of-smseagle so the message lands directly on your gateway.
SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS or a phone call to the recipient’s phone.
No custom development needed. Point a SysAid notification at SMSEagle’s Email-to-SMS plugin and your existing ticket and SLA alerts start arriving as SMS in minutes, no separate SMS gateway subscription required.
After the SMS with a SysAid alert, SMSEagle can also call: a ring-only call or a call that reads the alert aloud. You set it once in the Email to SMS rule.
Escalation groups and shift schedules make sure the SysAid alert reaches the person on duty, and the next person on the list if nobody responds.
Two SMSEagle devices can work as an HA cluster: if one fails, the other takes over sending.
This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
Configuring notification method
On the General tab, you give your notification a name and choose the notification method. Choose Send Mail.
If you do not want the notification sent during certain hours, check the box Limit Notification Hours. The notification will not be sent during the hours that you specify here.
Configuring email notifcation
In order to send email notifications, you must have first configured email integration under Settings > Integration > Email. Your desired recipients also must have valid email addresses registered in SysAid.
Mail Recipients
To select the email recipients:
Mail Subject
This is the subject of the email. You may use SysAid tags.
Mail Body
This is the body of the email. You may use SysAid tags.
SMSEagle has a voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:
SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.
After registering to a demo you get a remote access to our physical device NXS-9750.
