ServiceNow alerts reach the person on duty as an SMS or a phone call. SMSEagle sends them through its own SIM card, with no cloud SMS provider in between.
You add SMSEagle as an SMS notification provider in ServiceNow, so notifications go out by SMS without a separate ServiceNow SMS add-on.
SMSEagle sends alerts through its own SIM card straight to the mobile network, with no cloud SMS provider in between.
SMSEagle sends SMS through a regular SIM card, so you only pay for your mobile plan.
An incident or ticket update in ServiceNow triggers a notification, addressed to the recipient in the format SMSEagle’s Email-to-SMS plugin expects.
ServiceNow’s Notification Service Provider sends that notification by email straight to SMSEagle’s IP address, with the phone number encoded in the recipient address.
SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS or a phone call to the recipient’s phone.
Don’t build a custom SMS provider from scratch. With SMSEagle’s Email-to-SMS plugin and ServiceNow’s built-in Notification Service Provider, ticket alerts are texting your team in a few minutes, no code, no separate SMS subscription.
After the SMS with a ServiceNow alert, SMSEagle can also call: a ring-only call or a call that reads the alert aloud. You set it once in the Email to SMS rule.
Escalation groups and shift schedules make sure the ServiceNow alert reaches the person on duty, and the next person on the list if nobody responds.
Two SMSEagle devices can work as an HA cluster: if one fails, the other takes over sending.
This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
In Notification Service Provider create a new configuration. In the configuration settings add:
ServiceNow will now send email notifications to recipient in format: PHONE_NUMBER@IP.ADDRESS.OF.SMSEAGLE (for example: 123456789@192.168.1.101), which is the exact format required by Email2SMS feature.
That’s it!
SMSEagle has a voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:
SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.
After registering to a demo you get a remote access to our physical device NXS-9750.
