Home / Integration plugins / N-able N-central SMS Integration

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Send SMS/voice alerts from N-able N-central

N-able N-central alerts reach the person on duty as an SMS or a phone call. SMSEagle sends them over its own cellular connection, so they don’t depend on internet access or a cloud service.

Uses N-central email notifications

N-central sends its usual notification email to PHONE_NUMBER@SMSEagle_address, and SMSEagle turns it into an SMS.

Works without internet

SMSEagle sends alerts through its own SIM card straight to the mobile network, so they don’t depend on internet access or a cloud SMS provider.

No per-message fees

SMSEagle sends SMS through a regular SIM card, so you only pay for your mobile plan.

How it works

1

Event Trigger

N-central detects a monitored issue matching a user’s notification method.

2

Communication

N-central sends an email notification to a special address in the format PHONE_NUMBER@SMSEagle_IP_Address, using its built-in email notification method.

3

Alert

SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS or a phone call to the recipient’s phone.

Set up in about 10 minutes

Enable the Email to SMS plugin in SMSEagle, and set a user’s Notification Method email address in N-central to point at your device.

SMSEagle sends N-central alerts to the right person by SMS or phone call, day and night.

No mail server needed

SMSEagle can receive emails from N-central itself, so alerts don’t depend on your company mail server.

Enable-the-service-in-Settings-2

If the first person doesn't respond, the alert is sent to the next

Escalation groups and shift schedules make sure the N-central alert reaches the person on duty, and the next person on the list if nobody responds.

An SMS followed by a phone call

After the SMS with an N-central alert, SMSEagle can also call: a ring-only call or a call that reads the alert aloud. You set it once in the Email to SMS rule.

SMSEagle configuration

This integration will use the Email to SMS plugin (see details: Email to SMS plugin). This plugin is included in each version of SMSEagle device.

  • Enable Email to SMS in the web interface: Settings > Channels > Email > Email to SMS. Configure message handling (what to do with the email subject, character limit, MMS conversion) before creating rules.
  • Create a forwarding rule in Automation > Email > Email to SMS, specifying which modem sends the message and any filtering conditions (sender, subject, content).
  • Once configured, emails sent to PHONE_NUMBER@YOUR_GATEWAY (or CONTACT_NAME@YOUR_GATEWAY for a Phonebook contact/group) are automatically converted to SMS.

N-central configuration

  • N-able N-central has its own mail server. If the network where N-able N-central is installed requires a mail relay server, you can configure it at the System level (via Administration > Mail and Network Settings > SMTP Authentication).

In order to configure SMS notifications, please go to Edit user -> User Details -> Notification Method
and in the email address field put:
123456789@SMSEagle_IP_Address

where:
123456789 is your phone number
SMSEagle_IP_Address is actual IP address of your SMSEagle device

SMSEagle as SMTP Server (optional)

For sending e-mail messages you can use SMTP server installed on the SMSEagle device. Then the configuration of SMTP server is as follows:

  • SMTP host: IP address of your device
  • SMTP port: 25
  • Authentication: SMSEagle SMTP server doesn’t require authentication
  • Encryption: none

Notice: SMTP server on the SMSEagle device will accept messages addressed for it only. The other messages will be rejected.

Wake-up Calls & Text-to-speech Calls (optional)

SMSEagle has a voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:

  • in the SMSEagle web interface: Automation > Email > Email to SMS edit the forwarding rule you created earlier
  • in the parameter “Call after sending SMS” choose a desired value:
    • Ring only: SMS will be followed with a wake-up (ring only) call
    • Yes – text to speech: SMS will be followed with a simple text-to-speech voice call (English language only)
    • Yes – text to speech (advanced): SMS will be followed with a text-to-speech voice call (better quality & multiple language support)

Explore SMSEagle Demo device

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