The Email and SMS settings page will be displayed.
Kaseya alerts reach the person on duty as an SMS or a phone call. SMSEagle sends them over its own cellular connection, so they don’t depend on internet access or a cloud service.
Kaseya sends its usual email notification to PHONE_NUMBER@SMSEagle_address, and SMSEagle turns it into an SMS.
In Kaseya you choose an operator group as the recipient, so everyone in the group gets the SMS.
SMSEagle sends alerts through its own SIM card straight to the mobile network, so they don’t depend on internet access or a cloud SMS provider.
A Kaseya Network Monitor event fires and matches an Action list.
Kaseya sends an email notification to a special address in the format PHONE_NUMBER@IP_ADDRESS_OF_SMSEAGLE, using its built-in email action.
SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS or a phone call to the recipient’s phone.
Enable the Email to SMS plugin in SMSEagle, configure the Email and SMS settings in Kaseya, and add an action to your Action list.
SMSEagle can receive emails from Kaseya itself, so alerts don’t depend on your company mail server.
Escalation groups and shift schedules make sure the Kaseya alert reaches the person on duty, and the next person on the list if nobody responds.
After the SMS with a Kaseya alert, SMSEagle can also call: a ring-only call or a call that reads the alert aloud. You set it once in the Email to SMS rule.
Kaseya Network Monitor integration uses Email To SMS plugin (see details: Email To SMS plugin).
This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
From the top menu go to: Settings → Program settings → Email & SMS settings
The Email and SMS settings page will be displayed.
SMTP server
The SMTP server is used to send email notifications to users. Enter the address to the SMTP server you want to use. Note that the SMTP server must be able to accept all the email addresses that you are planning to use. This is the primary SMTP server that will normally be used (you can use SMSEagle as SMTP server).
SMTP server username and password
If your SMTP server requires authentication, enter the username and password in these fields.
SMTP server 2
The secondary SMTP server is used when KNM cannot connect the primary SMTP server.
SMTP server username and password
If your secondary SMTP server requires authentication, enter the username and password in these fields.
Return address
Most SMTP servers are configured to only accept incoming emails with a valid return address. Since KNM is unable to receive emails you must specify a return address where emails that could not be delivered will be sent.
SMTP HELO ID
If needed, a custom HELO identifier can be specified for the SMTP servers here.
Event settings
Specific recipient – Enter specific phone numbers here. Separate multiple entries with a comma.
Message – Specify the message body text here.
Adding actions to an Action list is done from the Action list information view. To open this view, click on the name of an Action list from the Action list view. The Action list information view is displayed.
The Action list information view
In the upper section of the Action list information view, basic properties of the Action list is displayed, such as its name and description. In the section in the bottom, all actions that has been added to this action list are displayed.
Adding a new action
To add a new action to the Action list, click on the “Add action” command in the list. The new action page will appear.
Select the desired action by clicking on it. The properties page for the select action will appear.
The action properties page
Specific recipient – Email address in the form: PHONE_NUMBER@IP_ADDRESS_OF_SMSEAGLE
Short message – recommended to be checked
For sending e-mail messages you can use SMTP server installed on the SMSEagle device. Then the configuration of SMTP server is as follows:
SMTP server on the SMSEagle device will accept messages addressed for it only. The other messages will be rejected.
SMSEagle has a voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:
SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.
After registering to a demo you get a remote access to our physical device NXS-9750.
