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Scott Data Center Case Study | SMSEagle
Bearded IT Technician in Glasses with a Laptop Computer and Black Male Engineer Colleague are Talking in Data Center while Working Next to Server Racks. Running Diagnostics or Doing Maintenance Work.
Information Technology

Ensuring Business Continuity: Secure, Redundant SMS Alerts in Tier III Data Centers

Use Case

Faced with the risk of a single point of failure in their email-based alerting system, Scott Data Center deployed the SMSEagle hardware SMS gateway to introduce an independent communication channel.

The solution ensures that critical alerts from their Building Management Control System (BMCS) are delivered via SMS even when the primary email or internet systems fail, thus reinforcing their mission-critical infrastructure.

“SMSEagle provides us a second independent path for sending alerts… we’re more comfortable knowing there won’t be any issues receiving alerts within our business-critical facility.”
Chad Grace
Director of IT, Scott Data Center and Scott Technology Center

About the company

Scott Data Center, located in Omaha, Nebraska (USA), was founded in 2006 and specializes in colocation and cloud services, serving clients from startups to Fortune 500 companies. With over 110,000 square feet of hyperscale facility space and Tier III certification in both design and construction, Scott Data Center places a strong emphasis on reliability, redundancy, and operational continuity.

Company website: www.scottdatacenter.com

Challenge

  • The BMCS at Scott Data Center had alerts funneled through the email server → if that email server was down the alerts would fail.

  • Achieving Tier III certification meant full redundancy and elimination of single points of failure, including in the alerting chain.

  • A data-centre environment demands instant notifications of mechanical, power, cooling, or security failures—waiting on internet or email failures was unacceptable.

  • Scott needed an alerting path that was separate from the email/internet infrastructure, yet fully integrated with existing systems for minimal disruption.

Solution & Deployment

  • Scott Data Center deployed the SMSEagle hardware SMS/MMS gateway alongside its BMCS.

  • The BMCS still sends alerts to the email server, but in parallel it sends the same alert to the SMSEagle gateway, which delivers it via SMS over the cellular network, creating two independent alert paths.

  • The gateway supports GSM/3G/4G and full waveband coverage, allowing SMS delivery even when the internet is unavailable.

  • Integration was achieved with ready-to-use APIs and plugins, enabling connection with their BMCS and monitoring systems.

  • With this configuration the email server was no longer the sole alerting channel—SMSEagle introduced alternative path redundancy.

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Results & Benefits

  • Scott Data Center now has dual alerting channels, greatly reducing the risk of missed notifications in mechanical, cooling, or power failures.
  • The reliance on a single email server for alerting was removed, aligning with their redundancy and Tier III requirements.

  • SMS alerts are delivered reliably even if the internet or email infrastructure is compromised.
  • Operational confidence in the alerting system increased—critical failures are now communicated reliably and promptly.
  • The solution scales for large-data operations and integrates seamlessly without major system overhaul.

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