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Building Managment Systems

24×7 Secure Communications for Building Automation Worldwide

Use Case

Johnson Controls (JCI), a global leader in building automation, required a dependable way to send 24/7 critical SMS alerts from their systems. The procurement team for Latin America (LATAM) faced a challenge when a previously tested SMS device brand failed to support the local cellular frequencies.

JCI selected the SMSEagle hardware gateway because it met all technical specifications, including full waveband coverage for 3G and 4G standards. The device integrates with their field controllers via the IP network to reliably send critical SMS alarms directly through local cellular networks.

“We chose SMSEagle because it fulfilled all of the technical requirements requested by the customer. SMSEagle communicates with a field controller through the IP network, reliably sending critical alarms via SMS from the different customer sites.”
Francisco Neto
Procurement Manager for Latin America, Johnson Controls

About the company

Founded in 1885, Johnson Controls International is a multinational conglomerate employing over 105,000 people. The company designs, manufactures, installs, and services a wide range of systems for commercial and residential buildings, including air conditioning, fire, heating, and security. JCI also supplies intelligent building management systems and digital solutions to make buildings safer, more comfortable, and more efficient.

Company website: https://www.johnsoncontrols.com

Challenge

  • Johnson Controls’ systems provide 24/7 monitoring and deliver critical safety and malfunction alerts to facility managers via SMS.
  • During procurement for installations in Latin America (LATAM), the team discovered that a previously tested SMS device did not support local cellular frequencies.
  • This created a technical barrier, as JCI needed a reliable solution that complied with customer specifications for sending SMS alerts across local mobile networks.

Solution & Deployment

  • Johnson Controls selected the SMSEagle hardware SMS gateway to address this challenge.
  • The device was chosen because it met all customer technical requirements.
  • SMSEagle supports global GSM, 3G, and 4G standards, offering full waveband coverage for compatibility across LATAM networks.
  • The gateway integrates with JCI’s field controllers via IP network, reliably sending critical SMS alarms from multiple customer sites.
  • A key advantage is its ability to send messages directly to cellular operators, bypassing the Internet and working independently of third-party providers.
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Results & Benefits

  • The SMSEagle gateway fully met the technical specifications required by Johnson Controls’ customer.
  • The first deployed device has been operating for several months without issues, ensuring dependable 24/7 communication for critical alerts.
  • Based on this success, Johnson Controls has designated SMSEagle as the preferred solution for meeting similar technical requirements in future projects.

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