Gospić General Hospital struggled with high no-show rates and unreliable patient communication channels, especially in rural regions with poor internet coverage.
Bytecraft, the hospital’s chosen solution provider, implemented the SMSEagle hardware SMS gateway to automate appointment reminders, send dependable patient notifications, and support SMS-based cancellations — significantly enhancing scheduling efficiency and reducing no-shows.
Bytecraft d.o.o., based in Zagreb, Croatia, is a technology company specialising in integration solutions, custom software development, and IT consulting. Since 2018, Bytecraft has supported public-sector and private-sector clients in healthcare, government, and insurance, delivering systems where reliable communication and data processing are essential.
In partnership with SMSEagle, Bytecraft expanded its healthcare communication offering by implementing dependable SMS-based alerts for appointment management at Gospić General Hospital.
Company website: www.bytecraft.eu
Bytecraft d.o.o. sought a communication solution that was stable, scalable, and easy to integrate into existing hospital infrastructure. Having worked with SMSEagle in the past, they were confident in its reliability and seamless API integration. SMSEagle’s proven track record in handling mission-critical messaging made it the ideal choice for this project.
Before implementing SMSEagle, Gospić General Hospital encountered the following issues:
Unreliable Communication Channels: Many patients lacked internet access, making emails and app-based notifications ineffective.
High No-Show Rates: Missed appointments disrupted hospital schedules and wasted valuable resources.
Manual Appointment Cancellations: Without an automated system, cancellations were difficult to manage and update in real time.
SMSEagle’s SMS gateway addressed these issues by providing a direct, automated, and reliable messaging system, ensuring patients received timely reminders and could easily manage their appointments.
SMSEagle’s support team was responsive, knowledgeable, and proactive in resolving any technical issues. Whether troubleshooting a configuration problem or providing guidance on optimizing SMS delivery, their assistance ensured smooth operation with minimal downtime.
The ordering process was efficient, with clear communication and timely delivery. From initial inquiry to final purchase, the process was streamlined, ensuring that Bytecraft d.o.o. could deploy the solution quickly without delays.
SMSEagle proved to be a dependable solution for SMS communication, with high message delivery rates and consistent performance. While there were occasional challenges with mobile operator connectivity, these were swiftly addressed with the support team’s assistance, ensuring continued reliability.
