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Manufacturing

ASK Poland improved engineer response times using the SMSEagle gateway

Use Case

This case study details how ASK Poland, an automotive audio producer, faced challenges with its production line alerting system. Critical email notifications from their Golem MES system were being read too late by automation engineers working on the factory floor.

To address this, the company adopted the SMSEagle Hardware SMS Gateway to convert these email alerts into immediate SMS notifications, ensuring engineers received vital information promptly on their smartphones and helping to minimize production disruptions.

“The system ensures that whether it is a problem reported manually by line workers or automatically detected by Golem MES, we will immediately notify the right people.“
Ireneusz Rodak
Maintenance Engineer, ASK Poland

About the company

ASK Poland was founded in 1997 as the Polish branch of an Italian automotive electronics manufacturer. The company specializes in producing audio equipment and accessories for the automotive industry, including speakers, audio systems, amplifiers, and antennas. To monitor its production lines, ASK Poland utilizes the Golem MES system to track crucial parameters like machine downtime and productivity.

Company website: https://www.askgroup.it/

Challenge

  • ASK Poland’s main challenge was improving communication on the production floor.
  • Their Golem MES system sent machine breakdown and critical change notifications via e-mail to automation engineers.
  • This method was unreliable because engineers were often away from their desks and read messages too late.
  • With a finished product leaving the line every 6 seconds, the company needed an instant and effective emergency communication system to ensure rapid engineer response.

Solution & Deployment

  • ASK Poland implemented the SMSEagle Hardware SMS Gateway (NXS-9750 3G) for its consistent performance and easy integration with their existing email system.
  • The gateway converted e-mail notifications into SMS alerts, sending critical information directly to engineers’ smartphones.
  • SMSEagle’s IT team customized the Email to SMS Poller to shorten messages and include production line and machine names.
  • This allowed engineers to quickly assess an issue’s priority and location — even on smartwatches.
  • The Golem MES system also uses the gateway to automatically send SMS alerts when anomalies are detected.
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Results & Benefits

  • The SMSEagle gateway significantly improved communication efficiency across production lines.
  • It ensured immediate notification of the right people, whether alerts were triggered manually or automatically.
  • ASK Poland highlighted the adaptability of the SMSEagle system and the fast, effective technical support.
  • The company plans to expand the notification system to more production lines, including semi-automatic ones, and explore using SMSEagle for network monitoring.

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