Your SMSEagle gateway has just arrived, and ahead of you are network parameters, SIM and APN settings, firmware, users and your first Email-to-SMS flow or API call. None of it is rocket science, but the first time it takes a while. That’s why we’ve launched the SMSEagle Onboarding Service: online video meetings with our expert, who guides you through the setup of your device.
Pick the variant that matches your deployment. Our specialist delivers as many remote sessions (up to 60 minutes each) as are reasonably needed to complete its scope, within 30 days of device delivery. No hourly billing and no guessing how many hours to buy.
| Standard199 EUR | Advanced399 EUR | Enterprise / CustomIndividual quote | |
|---|---|---|---|
| Devices | 1 device | 2–4 devices, or one HA pair in a single location | 5 or more devices, more than one HA pair, or HA across locations |
| Functional modulessee the table below | 1 light module (1 point) | Up to 3 points from the module catalogue | More than 3 points, a module outside the catalogue, or SMPP towards a carrier |
| Accounts & security | Local accounts, MFA for the administrator account | LDAP / Active Directory, MFA for end users, your own SSL certificate | Security questionnaire, penetration test report, your own NDA / DPA, statement of work with acceptance criteria |
| Example | 1 device with Email-to-SMS | HA cluster (2 points) + API v2 (1 point), or three light modules | Scope agreed in your individual offer |
| How to buy | View in storeor via our Sales team | View in storeor via our Sales team | Sales team (individual offer) |
Your Variant is set by your highest requirement: if any single row goes beyond a Variant, the next Variant applies.
Each module has a point value. Light modules count as 1 point. Heavy modules count as 2 points, because they depend on your infrastructure: a second unit for HA, a domain controller entry, a certificate from your internal CA, or the hosts to be monitored.
| Module | What we configure | Points | Standard | Advanced |
|---|---|---|---|---|
| Light modules · 1 point | ||||
| Multimodem / modem failover | NXS-9750 / MHD-8100: modem strategy, health check, Outbox takeover test | 1 | ✓ | ✓ |
| Email-to-SMS / SMS-to-Email | SMTP, IMAP/POP3 poller, OAuth2 for M365, routing to contacts/groups | 1 | ✓ | ✓ |
| API v2 | Token, ACL per resource, one test call (curl/Postman); no app code | 1 | ✓ | ✓ |
| Integration plugin | One plugin from smseagle.eu + test alert; NMS/SCADA side advisory | 1 | ✓ | ✓ |
| Automation | Workflow Builder, SMS Forward, Autoreply, Subscriptions, Periodic SMS | 1 | ✓ | ✓ |
| Alternative channels | MQTT, WhatsApp, Signal (Rev.4 and later), Voice / TTS add-on | 1 | ✓ | ✓ |
| Digital I/O and sensors | Digital inputs and outputs, temperature and humidity thresholds | 1 | ✓ | ✓ |
| Reporting | Filters, PDF/CSV export, recurring reports by e-mail | 1 | ✓ | ✓ |
| MFA rollout | MFA for end users, recovery codes, policy | 1 | – | ✓ |
| Heavy modules · 2 points | ||||
| HA failover cluster | Configuration of a pair of devices, failover test | 2 | – | ✓ |
| LDAP / Active Directory | Contact synchronisation, optionally LDAP authentication | 2 | – | ✓ |
| SSL and certificates | Installation of a certificate you supply, including a private CA | 2 | – | ✓ |
| Network Monitoring | ICMP/TCP/UDP/SNMP/Modbus TCP, alerts, SNMP trap | 2 | – | ✓ |
Select the number of devices, modules and organisational requirements. The calculator automatically suggests the right onboarding variant and explains which elements affected the price.
A variant is not the sum of the selected options. The calculator analyses the number of devices, the configuration scope and the organisational requirements, and picks the lowest variant that covers the entire requested scope of work.
In the Advanced variant, the baseline configuration is performed for each device covered by the purchase.
Each of these items on its own moves the quote to an individual offer, regardless of the number of devices and modules.
Sessions are delivered remotely via Microsoft Teams. Each session lasts up to 60 minutes.
| What every package includes | What's not covered |
|---|---|
| First-run setup wizard, network parameters, NTP and time zone | Configuration of your network (LAN/WAN, firewalls, VPN, NAT) |
| Administrator account setup, with optional MFA for the administrator | Configuration of third-party systems such as SCADA, NMS, ERP/CRM or mail servers (we set up the SMSEagle side and advise on the other) |
| Firmware version check and update | Custom development and debugging of your code |
| SIM and modem checks: APN, PIN, network registration, signal level | Carrier-side matters such as SIM activation, roaming or APN provisioning |
| Phonebook setup and CSV contact import | On-site work |
| Messaging from the Web-GUI | Hardware repairs |
| A test SMS sent and received, confirmed end to end | End-of-Life devices |
| Session notes, a configuration checklist and links to knowledge-base articles | Data migration from another SMS platform |
You buy a fixed-price package matching your deployment. There is no hourly billing and no need to guess how many hours to buy up front. Our specialist delivers as many remote Sessions (up to 1 hour each) as are reasonably needed to complete the scope of your package.
You make the changes on your device. Our specialist tells you what to do and checks the result with you.
Standard and Advanced are available at SMSEagle Store checkout. Enterprise / Custom is quoted by our Sales team.
Use the link in your purchase confirmation, or email support@smseagle.eu.
Sessions take place on Microsoft Teams, in English or Polish, on Polish business days between 9:00 and 17:00 CET/CEST.
All Sessions must be used within 30 days of device delivery, or of the purchase date if you buy the service later.
A little preparation makes the session more productive. Before it starts:
The Onboarding Service doesn’t change your hardware warranty or your technical support entitlement. They remain governed by the warranty terms and the Technical Support Services Policy.
See all packages, details and the full Terms and Conditions and the Customer Guide on our Services page, or order directly in the SMSEagle Store.
Not sure which package fits?
