In May 2026, a fire at the NorthC data center in Almere, the Netherlands, caused a major disruption to Vonage’s SMS services. Some customers lost access to key services such as SMS API, Messages API, and Verify API, while some systems took more than 36 hours to recover. An additional issue affecting the Numbers Deactivation API, linked to the same incident, continued until May 11, four days after the fire.