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Send SMS/voice alerts from FortiSIEM

FortiSIEM alerts reach the person on duty as an SMS or a phone call. SMSEagle sends them over its own cellular connection, so they don’t depend on internet access or a cloud service.

Uses FortiSIEM email notifications

FortiSIEM sends its usual incident email to PHONE_NUMBER@SMSEagle_address, and SMSEagle turns it into an SMS.

No mail server needed

SMSEagle can receive emails from FortiSIEM itself, so alerts don’t depend on your company mail server.

Works without internet

SMSEagle sends alerts through its own SIM card straight to the mobile network, so they don’t depend on internet access or a cloud SMS provider.

How it works

1

Event Trigger

FortiSIEM correlates events and raises an incident matching your configured notification rule.

2

Communication

FortiSIEM sends an email notification to a special address in the format PHONE_NUMBER@IP.ADDRESS.OF.SMSEAGLE, using its built-in email and SMS notification settings.

3

Alert

SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS or a phone call to the recipient’s phone.

Set up in about 10 minutes

Enable the Email to SMS plugin in SMSEagle, and point FortiSIEM’s incident notification settings at your device.

SMSEagle sends FortiSIEM alerts to the right person by SMS or phone call, day and night.

Email or SNMP traps, whichever you already use

FortiSIEM alerts can reach SMSEagle as an email or as an SNMP trap, so you use the method that already fits your security setup.

SNMP-Traps-Open-the-SNMP-Traps-page

If the first person doesn't respond, the alert is sent to the next

Escalation groups and shift schedules make sure the FortiSIEM alert reaches the person on duty, and the next person on the list if nobody responds.

An SMS followed by a phone call

After the SMS with a FortiSIEM alert, SMSEagle can also call: a ring-only call or a call that reads the alert aloud. You set it once in the Email to SMS rule.

SMSEagle configuration

Email To SMS plugin

This integration will use the Email to SMS plugin (see details: Email to SMS plugin). This plugin is included in each version of SMSEagle device.

  • Enable Email to SMS in the web interface: Settings > Channels > Email > Email to SMS. Configure message handling (what to do with the email subject, character limit, MMS conversion) before creating rules.
  • Create a forwarding rule in Automation > Email > Email to SMS, specifying which modem sends the message and any filtering conditions (sender, subject, content).
  • Once configured, emails sent to PHONE_NUMBER@YOUR_GATEWAY (or CONTACT_NAME@YOUR_GATEWAY for a Phonebook contact/group) are automatically converted to SMS.

FortiSIEM configuration

FortiSIEM integration can use:

to achieve the SMS sending function through the SMSEagle gateway.

If you don’t receive an SMS, first check the FortiSIEM notification or incident log. A failed attempt usually means you need to check the configured recipient email address or the SNMP trap destination.

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