- Name shift
- Choose week day and time of shift start/end
Shift Management
SMSEagle’s Shift management feature lets you send SMS messages during your employees’ work hours by assigning contacts to shifts, ensuring messages are sent only when they’re on an active shift.
Feature Details
The Shift management feature allows to implement working shifts in a process of sending SMS messages. If you want to send messages to your employees only during their working hours, this feature can help you.
SMSEagle’s Shift management allows to assign Phonebook contacts to working shifts. If a contact is assigned to a working shift, the device will check before sending a message if the contact is on active shift. If the contact is not on a shift, the message will be skipped or moved to beginning of a next shift. Below is a brief overview how the feature is configured.
Main Shift management window
Shift Configuration
Assigning Shift to a contact
When adding or editing a phonebook contact, said contact can be assigned to a working shift by typing shift name in the “Shifts” text field.
SMSEagle’s Shift management feature allows you to decide what to do with a message when your employee is off-shift. The message can be either moved to a next shift or skipped:
Configuration example
Our on-call team consists of three people: John, who works weekdays from 08:00 to 16:00; Alice, who works weekdays from 16:01 to 07:59; and Bob, who works weekends (on-call) from 00:00 to 23:59. In the SMSEagle web-GUI you will define:
1. Working shifts
Create working shifts and define days/hours:
- “Weekdays Work-hours” (Mon-Fri 08:00-16:00),
- “Weekdays Off-hours” (Mon-Fri 16:01-07:59),
- “Weekends” (Sat-Sun 00:00-23:59)
2. Contacts
Create and assign contacts to defined shifts:
- John – shift “Weekdays Work-hours”
- Alice– shift “Weekdays Off-hours”
- Bob – shift “Weekends”
3. Groups
Create a group (eg. “On-call Team”) and assign John, Bob, and Alice to the group.
Send SMS to the group
Now you can send each SMS alert to the group “On-call Team”. Based on the defined shift assignment SMSEagle will select a person on shift and send SMS only to the right person.
