IT AWACS sought to offer their clients a robust, immediate alerting and authentication overlay—capable of functioning even outside standard IT channels.
The SMSEagle hardware SMS gateway was deployed to enable two-factor authentication, system alerts, and workflow notifications via SMS instead of relying solely on internet or email channels, thereby significantly boosting reliability and security for end-users who may have limited connectivity or third-party dependency.
IT AWACS SOLUTION s.r.o., headquartered in Prague, Czech Republic, is a specialist provider of IT infrastructure management, cybersecurity audits, consulting, disaster recovery services, and full-stack IT solutions. Founded in 2014, the company employs about a dozen professionals and supports over 500 clients across multiple sectors. As a certified partner for monitoring and security software and a distributor for SMSEagle in the Czech & Slovak Republic, they deliver comprehensive security and communication solutions.
Company website: www.itawacs.cz
In pursuit of efficient communication, IT AWACS SOLUTION sought out SMS-based solutions. Their reasoning came from the universal use of mobile phones, which allowed for swift responses to critical notifications. The company needed an early-warning system capable of receiving crucial alerts from monitoring systems, facilitating prompt actions in the event of equipment malfunctions and data issues.
Reasons for Partnering with SMSEagle: After implementing SMSEagle gateways internally and experiencing satisfaction with their performance, IT AWACS SOLUTION sought to offer them as part of their solutions to clients.
Client Problems Solved by SMSEagle: SMSEagle addresses various client needs, including sending and receiving alerts from monitoring systems, alarms from security control centers, notifications from information systems, and more.
As the example of the great help I can mention the instruction how to edit the configurations (source) files and modify the number in setup to get higher priority to MFA via e-mail to SMS than outputs from monitoring system. And the technician did not forget to note, that after sw update in the future it will be necessary to change it again.
The orders get processed and shipped rapidly, without any delays, the process is perfectly handled. As a pleasant bonus, we also rate the monitoring of the end of the warranty support and the reminder, which is very pleasant to practice.
SMSEagle is an excellent product that simplifies communication via SMS. Its main advantages include speed and reliability in sending messages. Thanks to its wide API interface, it can be easily integrated with various systems and applications, which simplifies process automation. The ability to operate in High Availability mode ensures uninterrupted service availability, which is critical for enterprise environments. Intuitive setup and management save time and reduces training costs. Overall, SMSEagle is a reliable and effective SMS communication tool that increases productivity and business efficiency.
