The benefit lies in channel accessibility and minimizing oversight. Staff oftn are more responsive to notifications within a familiar work-related group chat. We created this feature because we observed that in many organizations, staff use and prefer this type of communication.
Incident escalation means passing alerts to the next person or team if the first contact does not respond. Many organizations handle this manually. Now SMSEagle workflows automate escalation, so no alert is missed.
Workflows let the system run a chain of actions automatically after a specific trigger. It’s a tool for standardizing incident escalation and is essential for security teams, data center operations, and MSPs (Managed Service Provider).
Workflows provide consistency and reduce reliance on human memory during high-stress situations. This eliminates the risk of an alert being dropped or escalated incorrectly. Our customers reported that standardizing their complex, multi-step incident response procedures was a constant challenge, often leading to delays. We decided to create Workflows to automate and enforce these critical procedural steps.
Real-Life use case: If a critical service fails, the workflow is triggered:
1. Send initial SMS to Admin A.
2. If unacknowledged after 5 minutes, notify Manager B via WhatsApp.
3. If still unresolved after 10 minutes, initiate a high-disruption voice call to Director C.
The process runs automatically and minimizes the chance of human error
Many teams receive hundreds of system status messages every day. With inbox automation rules, SMSEagle can sort and handle them automatically.
Inbox automation rules let you process incoming SMS by content or sender. The system can trigger automated actions such as auto-replies or forwarding. This is especially useful for help desks and monitoring centers that handle large volumes of system messages.
The benefit is prioritization and efficiency. It automates simple responses and ensures that administrators spend time only on messages that require immediate human action. We built this feature because our customers found that managing the sheer volume of “status OK” messages from remote systems created significant administrative overhead. This feature ensures humans only look at alerts that matter.
Real-Life use case: Set a rule to auto-archive any message containing “System OK” from your fleet of remote devices. This can cut the administrator’s daily inbox by up to 90% and leave only actionable failure alerts for review.
Many organizations use automated calls to deliver urgent information. SMSEagle now integrates ElevenLabs text-to-speech, a leading solution for natural-sounding voice alerts.
ElevenLabs TTS is known for its advanced speech synthesis that sounds much more like a real person than older solutions. With this integration, SMSEagle can deliver voice alerts that are clear, natural, and professional, even for detailed technical content.
Using ElevenLabs TTS makes automated calls sound modern and professional. It helps organizations maintain a high standard in their communications without human engagement. This is important for trust and consistency.
In the 6.20 version managers and compliance teams do not need to log in daily to check system performance. SMSEagle can send scheduled email reports automatically.
This feature automates the delivery of system usage logs, alert histories, and message summaries via email. It targets IT directors, operations managers, and compliance teams.
This feature provides a non-intrusive way to support governance and compliance. Management receives documented, verifiable evidence of system performance and alert handling without needing to access the system every day. Many customers told us they needed a simple, automated way to report on system usage for internal audits. Scheduled email reports automate these monthly or weekly compliance requirements, making the process efficient and reliable.
Real-life use case: A compliance officer receives a monthly PDF from SMSEagle showing alert delivery rates and response times. The report provides a complete audit trail to meet regulatory requirements.
Managing alerts is a challenge when staff are on leave. Phonebook vacation mode helps make sure alerts always reach someone available.
Phonebook vacation mode lets you mark any contact as unavailable for a chosen date range. The system then automatically skips that person during alert routing. This is especially useful for organizations with rotating on-call rosters.
This feature makes sure that alerts are never sent to an employee who is unavailable. The system always routes escalation to the right, on-duty person, so no alert gets lost. We added vacation mode because customers with large on-call teams told us that updating routing groups by hand was time-consuming and often led to mistakes whenever someone went on leave.
Real-life use case: Engineer John is on holiday. His vacation dates are set in the Phonebook. When a critical alert occurs, the system automatically routes the message past John to the next available engineer, maintaining continuous coverage without manual intervention.
Sometimes system alerts contain information that should not be shared with everyone. The upgraded feature lets you filter or edit message content before forwarding it.
This option allows the content of an incoming SMS to be edited or filtered before it is forwarded to a new recipient. This tool is useful for data protection and communication filtering, especially when you need to control what details are shared outside your core team.
The value lies in masking sensitive data and making sure that each message matches the recipient’s role. It prevents accidental exposure of technical details to the wrong people. We observed cases where system alerts included sensitive network information, such as internal IP addresses, that should not go to third parties or non-technical managers. Text modification solves this data masking need and helps keep information secure.
Real-Life use case: An automated system sends an alert containing an internal IP address. The SMS forward rule is set to remove all IP addresses and hostnames before sending the message to an external contractor or non-technical manager.
Default passwords are a common risk in many IT environments. SMSEagle now enforces a password change to keep systems secure. The system now requires admin and root users to change the default password upon their very first login.
This simple step eliminates a common and critical security vulnerability — the continued use of factory default credentials. It automatically helps enforce basic security protocols. We made this mandatory because using default passwords is one of the most common security failings reported in incident reviews; we built in the solution to eliminate this risk from the start.
Real-life use case: An IT administrator adds a new user for text message handling. On first login, the system blocks access to any features until the user sets a strong, unique password — removing the risk of leaving the default password.
In addition to the main features, version 6.20 brings several updates to improve system stability and flexibility:
SMS is quick, universal, and effective — and when paired with a dedicated hardware SMS gateway, it becomes a powerful tool for secure, large-scale communication.
We’re pleased to announce the release of SMSEagle software version 6.20. This update delivers new tools for automation, reporting, and communication, as well as important fixes that make everyday use of your device smoother and more secure.
For companies aiming to improve engagement, drive conversions, and maintain brand loyalty, SMS marketing offers measurable advantages that complement any overall marketing strategy.
