SMS message that was converted from email can be optionally followed by a wake-up call or text-to-speech call. This can be enabled in the rule definition. The feature requires a device with active Voice-Call add-on.
SMS Forward
The SMS Forward feature allows forwarding of incoming SMS messages to one/many recipients according to defined rules.
Configuration
It is possible to define multiple SMS/MMS forwarding rules, where each rule is independent from others.
Sample screenshot from the feature configuration.
Adding/editing forwarding rule
For each rule user can define:
- When incoming SMS should be forwarded (Rule type) and to what number(s) the message should be forwarded (SMS Recipient)
- When defining a rule user can choose SMS recipient (who gets the forwarded SMS). It can be either phone number or name of group from phone book
- Message header can be set to include original sender number or not to include.
- User may define many forwarding rules in the plugin
- There is a possibility to enable/disable each rule.
Voice calls
Reliable SMS forwarding for smooth communication
Need to route messages quickly without manual input? SMS forwarding service helps automate this process, saving time and ensuring no message gets missed. With SMS Forward, you can create custom rules for how and when messages are redirected. This keeps your communication flow responsive and efficient, even during off-hours.
This feature works perfectly in situations where you need to relay information to different departments, teams, or devices. Forwarding can be done based on sender, content, or recipient criteria. Each rule is flexible, and you control what gets passed on and where.
Forwarding rules are fully customizable:
- Choose who receives messages
- Decide what conditions trigger forwarding
- Enable or disable rules with one click
It’s more than convenience—it’s precision. This system is built to support mission-critical operations where every second counts. This tool does the heavy lifting if you rely on fast, traceable communication.
Automatic SMS forwarding gives you more control
Imagine never needing to manually pass along messages again. That’s the core idea behind automatic SMS forwarding—you define the logic once, and the system takes care of the rest. Ideal for businesses that handle large volumes of text messages, this tool reduces repetitive tasks and keeps communication seamless.
By using automatic rules, messages can:
- Be routed to individuals or groups
- Include or exclude the original sender’s number
- Follow a consistent pattern for easier management
And since each rule is independent, changes don’t interfere with your setup. Need a rule to forward messages from a specific client to a manager? Done. Want another to send after-hours messages to a support phone? Easy.
More automation = less room for human error and faster response times.
Forward SMS to email without switching devices
Managing communication across devices can slow down response time. With the option to forward SMS to email, you can centralize everything in your inbox. This makes it easier to keep track of customer communication, respond faster, and archive important texts without needing to unlock your phone.
You get better visibility into your messaging history while maintaining full control. For businesses, this means better record-keeping and traceability. For teams, it means everyone stays updated, no matter what platform they’re on.
No need to check multiple devices. Just set it up once and receive incoming SMS directly to your chosen email address.
One rule = simplified communication and centralized documentation.
How SMS gateway forwarding keeps operations moving
If you want to scale communication across teams, SMS gateway forwarding offers enterprise-level flexibility. It allows SMS traffic to be redistributed automatically via a centralized gateway, cutting down on manual handoffs or missed messages.
With this system, your organization gains:
- Better routing efficiency
- Reduced dependency on manual processing
- Support for both SMS and MMS forwarding
This method is especially useful when integrating SMS into your existing business systems. You define how messages flow, where they go, and when they trigger specific actions.
Using a gateway = better structure and less noise.
The beauty of gateway-based forwarding is its adaptability. You can align it perfectly with your internal workflows or customer service pipelines.
Full rule customization for smarter forwarding
Customization is what makes this feature powerful. You’re not stuck with a one-size-fits-all solution. Instead, you create rules that match your real-world needs. Want to forward only messages with certain keywords? Or maybe only from specific numbers? You can do both—and more.
Each forwarding rule can be enabled or disabled independently, so you’re never locked in. Update and refine as your needs change.
You decide:
- When a rule applies (based on content or sender)
- Who receives the message (individuals or groups)
- How the message appears (with or without sender info)
These small choices add up to a system that’s flexible and robust. You’ll spend less time managing messages and more time acting on them.
Add voice features to your forwarding rules
Sometimes, a message needs more impact, especially in critical scenarios. That’s why you can pair SMS forwarding with optional voice functions. When activated, these settings allow forwarded messages to trigger wake-up calls or text-to-speech calls through a connected device with a Voice-Call add-on.
This is helpful in cases where someone might miss a text but won’t ignore a phone call. It also gives you an extra layer of reliability for urgent communications.
Text message = silent alert
Voice call = guaranteed attention
This voice integration is completely optional and can be enabled per the rule. It’s ideal for IT alerts, emergency notifications, or any other high-priority situation where immediate response is key.
Simple setup, reliable performance
Getting started doesn’t mean getting overwhelmed. Despite its powerful capabilities, the system is simple to configure and maintain. You define the forwarding rules using an intuitive interface and monitor everything in real-time.
From the first message to the thousandth, the system keeps up without slowing down. All configurations happen in a few clicks, so you stay in control without needing extra software or integrations.
Our users appreciate:
- A clean, easy-to-understand dashboard
- Rule independence and flexibility
- Stability and reliable delivery
Reliable configuration = consistent message delivery and less stress.
Whether you’re a small team looking to streamline workflows or an enterprise needing robust automation, our SMS forwarding service offers scalable, smart communication tools built for your reality.
