The escalation feature allows to escalate SMS alerts within a group, from user to user in a predefined order.
Handling alerts well is essential to keep operations running without interruption and to reduce downtime in a changing business environment. At SMSEagle, we understand the importance of timely notifications, which is why we’ve designed a system that automatically escalates messages until they are acknowledged. By incorporating SMS escalation groups into your operations, you guarantee that no critical alert goes unnoticed, as notifications are systematically routed through designated group members. This method improves alert handling and sends notifications quickly, so you can quickly fix problems without searching for the right person.
This feature is very flexible, letting you set escalation times and specify a stop word to automatically halt the process when a response is received. Using this approach shows that you handle alerts proactively and highlights your dedication to professionalism and reliability. SMSEagle’s SMS escalation groups provide peace of mind, knowing that your notifications are handled with precision and priority, reflecting positively on your brand’s image. Empower your team with this innovative tool and elevate your alert management practices to new heights.
The alert message will be escalated to group members until one of the users responds in time. The escalation stops when a predefined keyword is received from a group member. Here is an example of how the feature works:
Escalation group is a special version of a Phonebook group. It has additional properties like “Interval” (defines a time interval between sending of text messages to consecutive group members) and “Stop word” (defines a keyword prefix which must be sent to SMSEagle device to stop an escalation queue). The order of group members can be set in the group editing window.
