ServiceNow SMS & voice call notifications – integration manual
Here we describe how to setup ServiceNow with SMSEagle for SMS notifications. The configuration is fast & easy – it should take you about 5 min to have it up and running.
SMSEagle is an offline hardware SMS gateway. Therefore no external connection to 3rd party system is required. All notifications are generated on-premise and sent directly to a cellular network. This solution can be used in secure installations without Internet access.
ServiceNow article detailing SMS and Email notifications can be found here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569
SMSEagle Setup
This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
- Enable Email To SMS plugin in web-GUI > menu Emails > Email to SMS > Settings tab.
- Create a forwarding rule in the Rules tab. You can forward all emails to SMS or emails from specific domains.
- Check Active checkbox
ServiceNow Setup
In Notification Service Provider create a new configuration. In the configuration settings add:
- Name: name of your choice (for example: SMSEagle)
- Type: SMS
- SMS Provider Email Suffix: the IP address of your SMSEagle device (for example: 192.168.1.101)
- Check Active checkbox
ServiceNow will now send email notifications to recipient in format: PHONE_NUMBER@IP.ADDRESS.OF.SMSEAGLE (for example: 123456789@192.168.1.101), which is the exact format required by Email2SMS feature.
That’s it!
Wake-up Calls & Text-to-speech Calls (optional)
SMSEagle device can be equipped with an additional voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:
- in SMSEagle webGUI > menu Emails > Email to SMS edit the forwarding rule you created earlier
- in the parameter “Call after sending SMS” choose a desired value:
- Yes – ring only: SMS will be followed with a wake-up (ring only) call
- Yes – text to speech: SMS will be followed with a simple text-to-speech voice call (English language only)
- Yes – text to speech (advanced): SMS will be followed with a text-to-speech voice call (better quality & multiple language support)
Notice: Wake-up Calls and Text-to-Speech Calls are only available to users who have purchased the VOICE add-on for their SMSEagle device.
Explore SMSEagle Demo device
SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.
After registering to a demo you get a remote access to our physical device NXS-9750.
- 14-days free trial
- Access to over 20 functionalities
