Escalation Groups

The escalation feature allows to escalate SMS alerts within a group, from user to user in a predefined order. The alert message will be escalated to group members until one of the users responds in time. The escalation stops when a predefined keyword is received from a group member. Here is an example of how the feature works:

SMS alert text is sent to the escalation group. If a receiver does not respond within a given time, the SMS is sent to a next user.

User receives the alert text and responds with a predefined stop keyword. Escalation queue is stopped.


Escalation group is a special version of a Phonebook group. It has additional properties like “Interval” (defines a time interval between sending of text messages to consecutive group members) and “Stop word” (defines a keyword prefix which must be sent to SMSEagle device to stop an escalation queue). The order of group members can be set in the group editing window.

Do you want to learn more?

For more detailed description of this feature, please refer to the User's Manual or talk to an SMSEagle Expert. We'll be happy to help!