ManageEngine ServiceDesk Plus SMS notifications – integration manual

Here we describe how to use SMSEagle for ManageEngine ServiceDesk Plus SMS notificaitons.

 

SMSEagle Setup

Create a new user in your SMSEagle with access level “User”.

 

ServiceDesk Plus Setup

  1. In menu choose: Admin > Organizational Details > SMS Notification Settings
  2. Configure the following settings:

a. Choose “Send SMS through SMS Gateway Provider”
b. SMS Provider: Custom
c. HTTP Method: GET
d. URL: https://IP.ADDRESS.OF.SMSEAGLE/index.php/http_api/send_sms
(replace IP.ADDRESS.OF.SMSEAGLE with IP address of your device)
e. URL parameters:

i.   Parameter: login, Value: (login of the user created in SMSEagle device)
ii.  Parameter: pass, Value: (password of the user created in SMSEagle device)
iii. Parameter: to, Value: ${{recipients}}
iv. Parameter: message, Value: ${{message}}}

f. Authentication details: None
g. Response from provider: OK

3. Save settings

4. Configure the Technician Mobile Numbers for sending SMS notifications. Also, ensure to prefix the proper country code in Mobile field.
This is accessible from Admin >> Users >> Technicians >> Technician Details.

5. SMS Messages can be customized in Notification Rules > SMS Templates.