ManageEngine ServiceDesk Plus SMS notifications – integration manual
Here we describe how to use SMSEagle for ManageEngine ServiceDesk Plus SMS notifications.
SMSEagle Setup
- Create a new user in SMSEagle (menu Users > + Add Users) with access level “User”.
- Grant API access to the created user:
- click Access to API beside the newly created user
- Enable APIv1
- check “Enable user/password authentication (APIv1 only)”
- Add access permissions in section APIv1 Permission for: send_sms, send_tocontact, send_togroup
- Save settings
- Open the menu Settings > SSL page. Set Forward HTTP to HTTPS to “No”.
ServiceDesk Plus Setup
- In menu choose: Admin > Organizational Details > SMS Notification Settings
- Configure the following settings:
a. Choose “Send SMS through SMS Gateway Provider”
b. SMS Provider: Custom
c. HTTP Method: GET
d. URL: https://IP.ADDRESS.OF.SMSEAGLE/index.php/http_api/send_sms
(replace IP.ADDRESS.OF.SMSEAGLE with IP address of your device)
e. URL parameters:
i. Parameter: login, Value: (login of the user created in SMSEagle device)
ii. Parameter: pass, Value: (password of the user created in SMSEagle device)
iii. Parameter: to, Value: ${{recipients}}
iv. Parameter: message, Value: ${{message}}
f. Authentication details: None
g. Response from provider: OK
3. Save settings
4. Configure the Technician Mobile Numbers for sending SMS notifications. Also, ensure to prefix the proper country code in Mobile field.
This is accessible from Admin >> Users >> Technicians >> Technician Details.
5. SMS Messages can be customized in Notification Rules > SMS Templates.
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