ServiceDesk Plus notifications about tickets reach technicians as an SMS. SMSEagle sends them over its own cellular connection, so they don’t depend on internet access or a cloud service.
ServiceDesk Plus has its own SMS settings. You select a custom SMS provider and enter the SMSEagle address, with no plugin to install.
ServiceDesk Plus sends an SMS about tickets, so technicians don’t have to keep checking their inbox.
SMSEagle sends alerts through its own SIM card straight to the mobile network, so they don’t depend on internet access or a cloud SMS provider.
A new ticket, an SLA breach, or a technician reassignment fires an SMS Notification Rule in ServiceDesk Plus.
ServiceDesk Plus sends an HTTP GET request to the SMSEagle device over your local network, using the SMSEagle HTTP API (login/password authentication).
SMSEagle delivers the alert over its own cellular connection, not through a third-party service, as an SMS to the recipient’s phone.
Thanks to HTTP API support in SMSEagle and the built-in SMS Notification Settings in ServiceDesk Plus, you can get everything running in a matter of minutes. Configure a user with API access, point ServiceDesk Plus at your device’s IP, and you’re done.
SMSEagle sends SMS through a regular SIM card, so you only pay for your mobile plan.
On devices with two SIM cards from different operators, SMSEagle switches to the second one when the first operator’s network is down.
Two SMSEagle devices can work as an HA cluster: if one fails, the other takes over sending.
a. Choose “Send SMS through SMS Gateway Provider”
b. SMS Provider: Custom
c. HTTP Method: GET
d. URL: https://IP.ADDRESS.OF.SMSEAGLE/index.php/http_api/send_sms
(replace IP.ADDRESS.OF.SMSEAGLE with IP address of your device)
e. URL parameters:
i. Parameter: login, Value: (login of the user created in SMSEagle device)
ii. Parameter: pass, Value: (password of the user created in SMSEagle device)
iii. Parameter: to, Value: ${{recipients}}
iv. Parameter: message, Value: ${{message}}
f. Authentication details: None
g. Response from provider: OK
3. Save settings
4. Configure the Technician Mobile Numbers for sending SMS notifications. Also, ensure to prefix the proper country code in Mobile field.
This is accessible from Admin >> Users >> Technicians >> Technician Details.
5. SMS Messages can be customized in Notification Rules > SMS Templates.
SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.
After registering to a demo you get a remote access to our physical device NXS-9750.
