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N-able N-central SMS & voice call notifications – integration manual

Here we describe how to setup N-able N-central with SMSEagle for SMS notifications.

SMSEagle is an offline hardware SMS gateway. Therefore no external connection to 3rd party system is required. All notifications are generated on-premise and sent directly to a cellular network. This solution can be used in secure installations without Internet access.

SMSEagle Setup

  1. This integration will use Email To SMS plugin (see details: Email To SMS plugin). This plugin is included in each version of SMSEagle device.
    • Enable Email To SMS plugin in web-GUI > menu Emails > Email to SMS > Settings tab.
    • Create a forwarding rule in the Rules tab. You can forward all emails to SMS or emails from specific domains.

N-central Setup

  • N-able N-central has its own mail server. If the network where N-able N-central is installed requires a mail relay server, you can configure it at the System level (via Administration > Mail and Network Settings > SMTP Authentication).

In order to configure SMS notifications, please go to Edit user -> User Details -> Notification Method
and in the email address field put:
123456789@SMSEagle_IP_Address

where:
123456789 is your phone number
SMSEagle_IP_Address is actual IP address of your SMSEagle device

SMSEagle as SMTP Server (optional)

For sending e-mail messages you can use SMTP server installed on the SMSEagle device. Then the configuration of SMTP server is as follows:

  • SMTP host: IP address of your device
  • SMTP port: 25
  • Authentication: SMSEagle SMTP server doesn’t require authentication
  • Encryption: none

Notice: SMTP server on the SMSEagle device will accept messages addressed for it only. The other messages will be rejected.

Wake-up Calls & Text-to-speech Calls (optional)

SMSEagle device can be equipped with an additional voice feature that offers wake-up calls for urgent ring-only alerts or text-to-speech calls to convert text alerts into voice calls. Complete the following steps if you want to add a follow-up voice call:

  • in SMSEagle webGUI > menu Emails > Email to SMS edit the forwarding rule you created earlier
  • in the parameter “Call after sending SMS” choose a desired value:
    • Yes – ring only: SMS will be followed with a wake-up (ring only) call
    • Yes – text to speech: SMS will be followed with a simple text-to-speech voice call (English language only)
    • Yes – text to speech (advanced): SMS will be followed with a text-to-speech voice call (better quality & multiple language support)

Notice: Wake-up Calls and Text-to-Speech Calls are only available to users who have purchased the VOICE add-on for their SMSEagle device.

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