Outstanding ways of using texts for network monitoring

According to Lynne Truss, texting is a supremely secretive medium of communication that you should be careful about what you use it for. For your company, this should not be a daunting task. Well, you can use SMS alerts in different departments and functions.

Remember, the success of organizational activities relies on the interlinking of various systems. Therefore, you can use texts alerts to ensure network systems are functional round-the-clock. Here is how you can achieve this.

Reliable notifications

With emails, you will have no choice to wait until the next day when the network is running. Remember, email alerts rely on network coverage to be sent to the receiver. Over-relying on these services puts your company at risk of losing millions of dollars during the network downtime.

The beauty with SMS alerts is that you get notified once an error is experienced. Moreover, you do not have to worry about internet connectivity as cellular services are still active. Thanks to preconfigured messages, you get to note the exact network data packet that has glitches.

Network Monitoring Implementation

For your business to excel, you have to interlink the various departments and IT components. In case of a failure in the infrastructure, then you should be able to get a notification. Remember, the malfunction of one part can have a domino effect on the overall performance of IT services.

Notably, there are several network solutions in the market. Depending on the nature of the services, you may opt to settle for open source software or all-in-one monitoring. The latter makes it possible to monitor the various sub-sectors.

Sense of urgency

For decades, marketers have been using SMS alerts to reach out to customers. Here, you can use to push promotions, coupons, and release new updates. The beep or vibration is bound to showcase a sense of urgency. The same applies to network monitoring.

As an IT staff, it will be challenging to assume constant beeps and rings from your cellular device. Let’s face it is easier to ignore an email notification in comparison to SMS alerts. Once there is a breach, then you will get a notification on your smartphone or tablet.

Loss of revenue and data

According to Statista, most companies incur an hourly revenue loss of between $300,000 and $400,000. The revenue losses also include the cost of getting the systems online and the productivity of employees. It is worth noting that most operations come to a standstill during the downtime.

Besides the loss of revenue, recurring network downtime soils your organization’s reputation. If you run a data center company, then the repercussions from outages are grave in comparison to others. To reduce these losses, you should consider integrating SMS alerts into your system.

In case of an outage, you will receive a notification on this effect. Remember, you are likely going to experience outages once in a while.

Final word

Troubleshooting a network system can be a nightmare, especially when you are offsite. To circumvent this hurdle, you should find texting alerts that best suit your network system. Feel free to contact IT specialists to help you out today.

Network Monitoring — How SMS can Reduce Risk and Improve Response Time

As a network administrator, your role is a complex one but your primary task is to keep the network active and ensure that all users have smooth access to all network assets. You may have to conduct performance tests, hardware and software inventory audits (including virtual machines) and monitor areas from UPS battery status to current website connections. Configuration and maintenance take up more of your time. A variety of monitoring tasks are necessary and you perform all of them using a combination of enterprise solutions, third-party software and open source tools.

Where does SMS fit into this high-tech environment? In technology terms, SMS has been around a long time (since 1992) and many falsely believe that it is no longer of value today. This is not the case as the technology is still used in many practical applications, in emergency alert systems, in marketing and, of course, it also has valuable applications in network monitoring.

Network Downtime

Sometimes technology fails, an unfortunate fact of life, but true nonetheless. When your network goes down, your business will grind to a halt in most cases. A power outage, for example, will typically mean that all network communication will cease from that moment on. Uninterruptible power supplies (UPS’) may delay the inevitable for a few hours and generators will ensure local access continues. However, if the power loss is not confined to your building but instead a blackout affecting your neighbourhood, city or county, then you can assume your broadband connection has been lost.

If this occurs during office hours, when IT staff are onsite, then normal service will resume as soon as the power returns. However, what happens if the outage occurs outside office hours and you have an e-commerce store that relies on your servers and a high-speed broadband connection? You may have scheduled backups or support sites that have been interrupted. In such a setting, it is important that service is resumed quickly.

In most cases, you will be unaware of the outage until the start of the next working day. Can your company afford such a delay? Consider the financial and reputational impact of this downtime.

Citing a 2015 IHS report, Network Computing’s Joe Strangelli estimated “ a cost to North American companies of $700 billion a year for ICT outages. This includes lost employee productivity (78%), lost revenue (17%), and actual costs to fix the downtime issues (5%).”

Of the 400 mid to large U.S. companies surveyed, an average of five downtime incidents take place each year, with costs for each incident ranging from $1 million to $60 million.

Luckily, it is possible to eliminate some of the risk.

SMS Benefits

If your network goes down, response time is the most important factor as solving the problem quickly reduces downtime costs.  Sending an alert to your IT admin may seem an obvious solution but how is this achieved?

An SMS gateway is a way to build in some form of redundancy to your network alerts. If your network is down, a standard email or network alert will not work as… the network is not operational due to loss of power or loss of connection. An SMS gateway has its own power source, a SIM card to allow cellular network access and preconfigured alert messages. Once the gateway detects connectivity loss, it sends an SMS to the network administrator. It can also send emails if a 2G+ data connection is available. 2G is slow but functional. SMS is effective for several reasons – it works on all mobile networks (from GSM to 4G) and on all mobile phones.

In addition, the recipient is more likely to respond quickly to an SMS alert than any other form of electronic communication. Given the number of tweets, beeps, pings and other audio notifications on smartphones, it is surprising that SMS still retains top status in terms of response rates, but marketers confirm that SMS creates a genuine sense of urgency for each received message.

Therefore, your network administrator is sure to act quickly after receiving an SMS alert, and with any luck, can get your network operational as soon as possible.

Other considerations

Companies with SMS gateways in place can relax, secure in the knowledge that essential connections are monitored and that once inactive, an alert is sent out to the responsible parties.

However, alerts alone are not enough to ensure network uptime. As mentioned previously, technology will fail and a comprehensive inventory of spare parts is necessary to mimimise network downtime. Human error and cybersecurity threats are other issues that alerts will not solve–but IT and security awareness training for all employees will not only mitigate these threats but also reduce the risk of network downtime.

In conclusion, when network downtime occurs, you need a rapid response team. Given the cost of downtime to your company, it is worth ensuring your network administrator receives immediate alerts when the network fails. This not only makes financial sense but is a no-brainer for maximising business continuity and preventing reputational damage.