SMSEagle order management, cancellation & returns FAQ

 

How do I manage my historical and current orders?

 

If you would like to check your order history, navigate to My account > Order history and details. There you will find a complete history of your orders.

 

How do I cancel my SMSEagle store order?

 

You can cancel your SMSEagle store order before it is shipped. Send us an email with order cancellation request and your order number to proceed with cancellation. Once the order is shipped it cannot be cancelled.

 

How do I return my product?

 

SMSEagle Team works hard to deliver you top quality products. However if you are not entirely satisfied with your purchase, we offer a 14-day money back guarantee. You can return SMSEagle product without any reason within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it (applies only to non-consumers). Your item must be in the original packaging. You will be responsible for paying for your own shipping costs for returning the product. 

 

How to return product?

1) Go to your order history: navigate to My account > Order history and details.

2) Choose the product, which you would like to return.

3) Provide an explanation for your RMA and click "Make an RMA slip".

4) Send the returned product to SMSEagle address (see page footer).

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card, Paypal account or bank account (as in original method of payment) within 7 days after receiving the product. Shipping costs are ­refundable up to the cost of least expensive regular method of delivery offered by the Online Store.

 

Where can I learn more about SMSEagle product warranty?

  

The length of your SMSEagle product hardware warranty is the same if you purchased SMSEagle from the SMSEagle store or from one of our partners or resellers. The device comes in two warranty options:

1) Standard 12 month warranty period

2) Extended 36 month warranty period (optional choice during purchase)

 

If you'd like to read through all the warranty details, please click on the link below:

Download Warranty Terms and Conditions (pdf file)